Clinical Account Specialist - Los Angeles
About The Position
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting.
Requirements
- Bachelor’s degree; preferably in the sciences or business
- Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting
- Competent with Microsoft products, Salesforce, and remote patient monitoring systems
- Excellent communication skills and cross-collaboration between different modalities and functions
- Ability to consistently work remotely
- Valid driver’s license in state of residence with a good driving record
Nice To Haves
- Bachelor's degree; or higher
- Prior experience working in medical device and/or DME
- Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device.
- 3+ years' experience in the cardiology space including patient education.
- Experience working closely with Sales Leaders and Territory Managers in the field.
- Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.
- Mission-driven for improving heart failure patients’ quality of life.
Responsibilities
- Work within their assigned key accounts to provide quality and timely fittings for patients.
- Aid in providing additional documentation from patients and providers post fitting
- Provide initial patient fittings and field-based follow-up tasks
- Support EMR set-up within key accounts for ease of order processing
- Provide recommendations to the care team of process and training for patient compliance and experience.
- Link the SWO renewal process back to the following physicians for continuing care.
- Provide clinical in-services to personnel within key accounts.
- Manage inventory for fittings in their local areas.
- Support SWO growth and maintenance within established accounts.
- Forecast and regulate inventory management needs for local areas.
- Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
- Review CareStation reports for patient triggered episodes and events for further communication to providers
Benefits
- Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
- Pay equity is an important part of Kestra’s Culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
