Clinical Account Specialist - Los Angeles

Kestra Medical Technologies, Inc•Los Angeles, CA

2d•$125,000

About The Position

The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting.

Requirements

Bachelor’s degree; preferably in the sciences or business
Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting
Competent with Microsoft products, Salesforce, and remote patient monitoring systems
Excellent communication skills and cross-collaboration between different modalities and functions
Ability to consistently work remotely
Valid driver’s license in state of residence with a good driving record
Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
Integrity: Commitment, accountability, and dedication to the highest ethical standards.
Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
Action/Results: High energy, decisive planning, timely execution.
Innovation: Generation of new ideas from original thinking.
Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
Keen understanding of commercial sales environment and service-level expectations
High-level problem-solving skills
Highly organized, service and detail-orientated
Clear, neutral, and simple communication style
Strong relationship builder with high trust and integrity of work ethic
Ability to work cross-functionally between different departments
Passionate about the heart-failure space and a strong desire to make a difference.
Experience working in sales, or a sales support role
Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
Interest and desire for life-long learning to continuously improve over time
Ability to understand and contribute to commercial goals on a local level.
Ability to provide instruction and instill confidence in team members, APS’s, and patients.

Nice To Haves

Bachelor's degree; or higher
Prior experience working in medical device and/or DME
Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device.
3+ years' experience in the cardiology space including patient education.
Experience working closely with Sales Leaders and Territory Managers in the field.
Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.
Mission-driven for improving heart failure patients’ quality of life.

Responsibilities

Work within their assigned key accounts to provide quality and timely fittings for patients.
Aid in providing additional documentation from patients and providers post fitting
Provide initial patient fittings and field-based follow-up tasks
Support EMR set-up within key accounts for ease of order processing
Provide recommendations to the care team of process and training for patient compliance and experience.
Link the SWO renewal process back to the following physicians for continuing care.
Provide clinical in-services to personnel within key accounts.
Manage inventory for fittings in their local areas.
Support SWO growth and maintenance within established accounts.
Forecast and regulate inventory management needs for local areas.
Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient triggered episodes and events for further communication to providers
Adhere to Pledge of Confidentiality