Clinical Account Specialist - Lafayette, LA

Kestra Medical Technologies, Inc•Lafayette, LA

4h•$115,000 - $125,000

About The Position

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high‑quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patient‑facing and provider‑facing clinical activities, including pre‑fitting conversations, collection of clinical documentation, coordination with case managers for discharge timing, and delivery of initial patient fittings. The CAS also provides clinical in‑services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain strong relationships within key accounts and ensures inventory and operational readiness to support patient care, renewals, and ongoing documentation needs as Kestra continues to scale. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting.

Requirements

Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field
Minimum 3 years of hands on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support
Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways
Competent with Microsoft products, Salesforce, and remote patient monitoring systems
Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams
Ability to consistently work remotely
Must reside in the assigned territory
Valid driver’s license in state of residence with a good driving record

Nice To Haves

Bachelor’s degree or higher
Prior experience working in medical device and/or DME
Minimum 2 years of industry experience in medical device, pharmaceuticals, or a comparable healthcare setting
Experience working closely with Sales Leaders and Territory Managers in the field
Start up experience with the ability to execute on a strategy with clear direction and communication across the organization
Mission driven for improving heart failure patients’ quality of life

Responsibilities

Work within their assigned key accounts to provide quality and timely fittings for patients.
Aid in providing additional documentation from patients and providers post fitting
Provide initial patient fittings and field-based follow-up tasks
Support EMR set-up within key accounts for ease of order processing
Provide recommendations to the care team of process and training for patient compliance and experience.
Link the SWO renewal process back to the following physicians for continuing care.
Provide clinical in-services to personnel within key accounts.
Manage inventory for fittings in their local areas.
Support SWO growth and maintenance within established accounts.
Forecast and regulate inventory management needs for local areas.
Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient triggered episodes and events for further communication to providers