Field Customer Relations Specialist – Lafayette, LA
About The Position
S&A Group is a dynamic insurance agency specializing in helping local families secure their futures. We are expanding in Lafayette and seeking driven, compassionate individuals who excel at face-to-face interaction and want to make a difference while earning high, performance-based pay. Your Role: Client Consultation & Support In-Home Support: Meet with local families in their homes to provide a personal, face-to-face experience. Warm Lead Response: Follow up with families who have already requested information. Needs Assessment: Guide clients through their coverage options with empathy, professionalism, and care. Enrollment Specialist: Assist clients with digital paperwork and ensure they understand their benefits clearly. Relationship Building: Act as the local face of our agency, building trust and long-term security for your clients. Why You’ll Love This Role Uncapped Earning Potential: Commission-based pay allows you to earn what you are truly worth. Daily Pay: Get rewarded for your work immediately; commissions are paid within 24 hours of a completed policy. No Prospecting: We provide the leads. You spend your time helping people, not hunting for them. Comprehensive Training: No prior insurance experience? We offer full mentorship and field training to ensure your success. Leadership Path: High performers are fast-tracked into management and leadership roles.
Requirements
- Customer-First Mindset: 1–2 years of experience in customer support, retail, or a service-oriented field.
- Exceptional Communication: You can explain complex topics in simple, easy-to-understand terms.
- Professional Empathy: A demonstrated ability to manage client needs with genuine care and professionalism.
- Tech Savvy: Proficiency with tablet-based tools, CRM systems, and digital paperwork is essential.
- Local & Mobile: Must reside in or near Lafayette, LA, have a valid driver’s license, and reliable transportation.
- Ambition: You are a self-starter who is motivated by performance-based rewards.
Responsibilities
- Meet with local families in their homes to provide a personal, face-to-face experience.
- Follow up with families who have already requested information.
- Guide clients through their coverage options with empathy, professionalism, and care.
- Assist clients with digital paperwork and ensure they understand their benefits clearly.
- Act as the local face of our agency, building trust and long-term security for your clients.
Benefits
- Uncapped Earning Potential: Commission-based pay allows you to earn what you are truly worth.
- Daily Pay: Get rewarded for your work immediately; commissions are paid within 24 hours of a completed policy.
- No Prospecting: We provide the leads. You spend your time helping people, not hunting for them.
- Comprehensive Training: No prior insurance experience? We offer full mentorship and field training to ensure your success.
- Leadership Path: High performers are fast-tracked into management and leadership roles.
- Bonuses: Top specialists are eligible for additional incentives, travel rewards, and leadership overrides.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
