Clinic Support Representative Supervisor|Bilingual

Swope Health • Kansas City, MO

6d

About The Position

The Clinic Support Representative Supervisor is responsible for overseeing the
work of the Clinic Support Representatives in a designated region within the
organization. This role ensures that staff deliver excellent customer service
and assures a seamless patient registration, insurance verification, and payment
collection process. The supervisor will also provide leadership, training, and
support to the Clinic Support Representatives to ensure excellent patient
experiences and compliance with organizational policies.

Requirements

• High school diploma and at least 4 or more years of customer service experience in a business office or medical office/clinic or hospital registration/admissions setting.
• Minimum of 3-5 years of experience as a CSR.
• Professionalism and Strong Soft Skills
• Strong understanding of healthcare registration processes, insurance eligibility verification, and sliding fee programs.
• Working knowledge of funding sources and regulatory issues impacting Health Care billing and collection functions.
• Proficient computer skills.

Nice To Haves

• Management Experience preferred
• Revenue Cycle Experience preferred

Responsibilities

• Supervision and Leadership:
• Support, Resource Management:
• Performance Management:
• Operational Oversight:
• Customer Service Excellence:
• Coordination and Communication:
• Compliance and Quality Assurance:
• Technology and Systems Management:

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees