Bilingual Agent Support Representative

iA American • Waco, TX

21h • Hybrid

About The Position

Are you driven and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Agent Support Representative , you will play a key role in supporting policy holders, agents, and internal customers by identifying and assessing their needs. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

• Is known for their positive demeanor
• Stands out for their ability to read, write, speak and translate the Spanish language
• Demonstrates strong attention to detail
• Is recognized for working independently as well as function effectively as a team player
• Has 1 year of customer service experience, preferably in a call center environment.

Responsibilities

• Communicates with customers through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.
• Explains policy coverage information and provides details to customer questions and concerns.
• Determines what requests should be forwarded for review by other departments or management.
• Provides appropriate follow-up to customers when needed.
• Makes updates to policies and completes service log daily.
• Becomes familiar with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries.
• Works independently, and as part of the team to help meet personal goals, department goals, and objectives.

Benefits

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees