Clinic Supervisor

Midwest Express Clinic•Chicago, IL

1d•$60,000 - $70,000•Onsite

About The Position

Midwest Express Clinic is the “Best in the Midwest” when it comes to your health care needs. We provide a convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not emergent. We are one of the fastest growing urgent and primary care chains in the Midwest, with 50+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012. Now hiring Clinic Supervisors in our Southern Suburb locations! Job Summary The Clinic Manager will be responsible for managing the day-to-day functions of the front desk, medical triage, and back office staff of an assigned Urgent Care clinic location and ensuring the highest quality care, patient experience and operational efficiency is being met. This position collaborates with the Medical Provider teams and requires strong patient experience skills, the ability to problem solve and deescalate, and motivate team members. This is a full-time, salaried, Monday- Friday on-site position.

Requirements

Associate’s Degree required, Bachelor’s Degree preferred from an accredited institution preferred, but not required.
BLS Certification
Minimum of 2-3 years of progressive experience in medical settings
Must have valid driver's license
Knowledge of regulations, HIPAA policies, and clinical best practices
Experience working in patient-centric environment
Experience working with electronic health systems and databases, experience with Experity a plus.
Demonstrated excellence in interpersonal skills and conflict resolution
High regard for confidential information and ability to communicate effectively with leadership

Responsibilities

Provides day to day leadership of the Clinic's culture and environment, ensuring adherence to policy and procedures and workflows.
Provides training to medical assistant and radiology tech roles and responsibilities, including intake and registration, patient triage, and other administrative tasks, while ensuring the highest quality patient experience standards.
Direct analysis/intervention related to clinic issues, with a focus on front office to back-office activities.
Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment
Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of quality care and efficiency, utilizing collaboration and open discussions to develop staff skills
Serve as a resource for patient questions and concerns regarding patient experience.
Consults with the Regional Manager regarding employee and workplace concerns.
Keeps inventory of medical supplies and requests orders of supplies as needed and within budget.
Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and efficient patient experiences
Participate actively in quality improvement projects to achieve and sustain high-quality patient experience and health outcomes
Ensure compliance with federal, state, and local regulations
Ensure and maintain a safe work environment, upholding company-wide quality of care standards