Clinic Supervisor

OrthoArizona•Phoenix, AZ

About The Position

Clinic Supervisor About OrthoArizona: At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers. Today we are one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members. As a Clinic Supervisor with OrthoArizona, you will get to: Responsible for Day-to-day management and of both front and back-office functions to ensure effective clinical operations while ensuring compliance with all practice policies, MIPS, BPCI or other value-based initiatives, and customer service standards. Act as primary on training of new hires on clinical policies and procedures, patient care standards, including cross training of all staff. Assists Clinic Manager with proper clinical staffing schedules and find coverage when necessary for all provider teams. Review, correct, and approve all direct report’s PTO/PST, and timecards inline with the payroll calendar and policy. Perform regular 1:1s with clinic staff, provide coaching, feedback, performance reviews as necessary. Assist clinic manager on documentation for disciplinary action or performance related concerns. Partner and regular communicate with other department heads to ensure consistencies in shared duties: ie, Billing, Administrative centers, DME, etc. Ensure patient care standards and workflows are completed according to company policy and procedure. Be the primary point of contact for any patient escalations or complaints. Act as a subject matter expert on practice management and EMR software, assist with necessary trainings surrounding said software. All other duties assigned.

Requirements

Medical industry knowledge including medical terminology, insurance terms, etc.
Working knowledge of computer programs and technologies within a medical office setting
Excellent written and verbal communication skills.
High school diploma or GED.
Maintains CPR certification.

Nice To Haves

Prior experience in back-office position.
Staff supervision experience

Responsibilities

Responsible for Day-to-day management and of both front and back-office functions to ensure effective clinical operations while ensuring compliance with all practice policies, MIPS, BPCI or other value-based initiatives, and customer service standards.
Act as primary on training of new hires on clinical policies and procedures, patient care standards, including cross training of all staff.
Assists Clinic Manager with proper clinical staffing schedules and find coverage when necessary for all provider teams.
Review, correct, and approve all direct report’s PTO/PST, and timecards inline with the payroll calendar and policy.
Perform regular 1:1s with clinic staff, provide coaching, feedback, performance reviews as necessary.
Assist clinic manager on documentation for disciplinary action or performance related concerns.
Partner and regular communicate with other department heads to ensure consistencies in shared duties: ie, Billing, Administrative centers, DME, etc.
Ensure patient care standards and workflows are completed according to company policy and procedure.
Be the primary point of contact for any patient escalations or complaints.
Act as a subject matter expert on practice management and EMR software, assist with necessary trainings surrounding said software.
All other duties assigned.