Clinic Supervisor

External Brand•Austin, TX

23d

About The Position

PURPOSE: Responsible for providing leadership and supervision of clinic staff, which may include business office, medical assisting and/or clinical staff of an outpatient medical clinic. Duties include coaching, motivating, staffing, evaluating, and training employees. Works closely with Clinic Manager, management team, physicians, staff, and patients assuring satisfaction and efficiency. Serves as a resource for clinical staff and assists with patients as needed. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or equivalent.
Two (2) or more years of experience working in a healthcare related facility.

Nice To Haves

Associate’s or Bachelor’s degree and/or certification in related area.
Supervisory or lead experience.

Responsibilities

Clinic Leadership/Competence Provides leadership and supervises the business office, medical assisting and/or clinical employees of an outpatient medical clinic.
Ensures patient safety, quality care, and customer satisfaction.
Collaborates with the physicians to ensure the staff is meeting their expectations and customer satisfaction is achieved.
Addresses patient care or service complaints to ensure customer satisfaction.
Provides adequate resources to ensure that the clinical staff have requisite clinical competencies to perform their jobs.
Maintains personal competencies for all specialties in assigned clinic.
Communicates changes and important information to staff.
Works efficiently with all departments to promote teamwork within the organization.
On a daily basis interacts with and supports staff and physicians and handles issues or requests as appropriate.
Attends meetings regularly or sends clinic representation to meeting, and participates on sub-committees as needed.
Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.
Monitors staffing mix and allocation of resources in order to meet demand for services with available staff and recommends changes as appropriate.
Expected to regularly participate in patient care to meet the needs of the providers and patients.
Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and/or organizational information.
Delegates effectively to share responsibilities with others.
Remains knowledgeable concerning policies and procedures, and implements them in decision making.
Responsible for performance evaluations, disciplinary actions, staff training and development, promoting teamwork and fostering a positive work environment.
Maintains records of attendance and, time off requests.
Interviews prospective employees and communicates with Human Resources throughout the hiring process.
Works with Learning and Development to coordinate new hire training.
Coordinates on-site training for new and existing staff members.
Promotes the organization’s values as demonstrated through personal actions and conduct.
Participates with management team in developing and working towards individual clinic goals.
Assists Clinic Manager with implementation of clinic-specific customer service, human resource, and financial goals and objectives consistent with ARC’s strategic plan and goals.
Role models and communicates organizational goals and values for the staff.
Measures performance by using established standards and tools to evaluate clinic and operational performance of staff.
Assists Clinic Manager with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to system-wide policies/standardizations.
Evaluates performance and provides regular feedback to the staff.
Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.
Collaborates with Nursing Chairs and Operation Directors regarding matters involving clinical performance issues for licensed staff.
Collaborates with the Clinic Manager to participate in formulating the clinic's financial decisions, annual budget, and monitoring of expenses.
Anticipates and manages costs effectively and efficiently.
Promotes customer satisfaction through efficient processes and employee pride, contributing to overall organizational financial success.
Provides support to AHC holiday staffing by working a shift as manager as required by Company policy.
Assists with AHC holiday scheduling by discussing and coordinating with staff and communicating with AHC management.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
Involvement in organizational development through meeting attendance and committee involvement.
Attends ongoing organizational leadership training to improve leadership and supervisory skills.
Assumes responsibility for the Clinic operations in the absence of the Clinic Manager as designated.
Performs other duties as assigned.