Clinic Supervisor II

Samaritan Healthcare•Moses Lake, WA

About The Position

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. The Clinic Supervisor oversees the daily operations of a single practices or multiple small medical practice offices with five to fifteen providers focusing on physicians and professional relationships, customer service, and financial management. This is a full-time exempt role. ESSENTIAL FUNCTIONS Coordinates the day-to-day operations of assigned departments, focusing on physician relationships, professional relationships, customer service, and financial management. Effectively coordinates the clinic operations by coordinating administrative policy, physician preferences, and patient needs. Acts as a liaison between support professionals, physicians, and Directors of Operations. Maintains open communication with clinic leadership, hospital departments, referring physicians, and staff physicians. Maintains the authority to purchase daily operational supplies. Maintains inventory control of all general office and medical supplies. Orders and maintains adequate inventory levels. Practices effective cost containment. Assists in preparing and/or coordinating all operational, manpower, and capital budgets. Adheres to financial and operational budget. Ensures quality control of operations. Environmental control of facility for promoting a favorable image of the clinics. Ensures effective and efficient scheduling for patients and professionals. Maintains adequate staffing levels to support physician’s productivity. Coordinates in-service training, continuing educations, and orientations. Oversees the supervision of professionals. Participates in the recruitment and hiring of new professionals. Evaluates performance and makes recommendations for personnel actions. Motivates professionals to achieve peak productivity and performance. Maintains timecards and reports worked time to payroll for responsible professionals. Develops or assists with the development and implementation of policies and procedures consistent with those of Samaritan Clinics to ensure efficient and safe operations of the Clinics. Trouble shooting problem areas. Performs miscellaneous job-related duties as assigned. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in nursing practice and healthcare. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with Samaritan’s Standards of Behavior. WORK ENVIRONMENT The professional in this position reports to the Director of Operations in their given assigned departments. They support management in the day-to-day operations of the clinics including coordination of patient care, supervision of professional team which includes multiple professionals and other support professionals as appropriate, administrate and budget management, and troubleshooting problem areas.

Requirements

High school diploma or equivalent required, with a minimum of 3 to 5 years’ experience in a healthcare leadership level position may be substitute for formal education.
Minimum 3-5 years’ experience in management and supervisory leadership.
Working knowledge of medical office operations.
Knowledge of physician practice financial administration and payor reimbursement.
BLS certification to be completed within six months of hire.
Ability to formulate and carry out operational plans for physician practices.
Excellent interpersonal skills including the ability to interact effectively and professionally with professionals at all levels; both internal and external.
Sound conflict management skills.
Demonstrates competency on equipment listed on department specific checklist.
Ability to demonstrate critical thinking, analytical and process improvement skills.
Ability to handle highly confidential data required.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
Ability to stand, walk, sit, stoop, kneel and climb stairs to varying degrees throughout the day.
Occasionally lift up to 25 pounds.
Good reading eyesight; full visual acuity, depth perception, and color perception.
Ability to communicate using verbal and/or written skills for accurate exchange of information with Providers, nurses, health care professionals, patients and/or family, and the public.

Nice To Haves

Bachelor’s degree prefereed in Business Administration, Healthcare Administration or related clinical area.

Responsibilities

Coordinates the day-to-day operations of assigned departments, focusing on physician relationships, professional relationships, customer service, and financial management.
Effectively coordinates the clinic operations by coordinating administrative policy, physician preferences, and patient needs.
Acts as a liaison between support professionals, physicians, and Directors of Operations.
Maintains open communication with clinic leadership, hospital departments, referring physicians, and staff physicians.
Maintains the authority to purchase daily operational supplies.
Maintains inventory control of all general office and medical supplies.
Orders and maintains adequate inventory levels.
Practices effective cost containment.
Assists in preparing and/or coordinating all operational, manpower, and capital budgets.
Adheres to financial and operational budget.
Ensures quality control of operations.
Environmental control of facility for promoting a favorable image of the clinics.
Ensures effective and efficient scheduling for patients and professionals.
Maintains adequate staffing levels to support physician’s productivity.
Coordinates in-service training, continuing educations, and orientations.
Oversees the supervision of professionals.
Participates in the recruitment and hiring of new professionals.
Evaluates performance and makes recommendations for personnel actions.
Motivates professionals to achieve peak productivity and performance.
Maintains timecards and reports worked time to payroll for responsible professionals.
Develops or assists with the development and implementation of policies and procedures consistent with those of Samaritan Clinics to ensure efficient and safe operations of the Clinics.
Trouble shooting problem areas.
Performs miscellaneous job-related duties as assigned.
Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in nursing practice and healthcare.
Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with Samaritan’s Standards of Behavior.