Clinic Success Manager
About The Position
Ensure Integrity. Enhance Satisfaction. Elicit Positivity. Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.
Requirements
- A 4-year degree from an accredited university required.
- At least 2+ years of experience working in a healthcare environment strongly preferred.
- Experience working in the ABA industry strongly preferred.
- Excellent attention to detail skills.
- Impeccable interpersonal skills as you will be interacting daily with families and teammates.
- At least 1 year experience managing or handling oversight of a large team of hourly employees.
- Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event.
Responsibilities
- Scheduling new patient assessments and family tours.
- Handling new patient onboarding and scheduling.
- Monitoring patient and teammate attendance.
- Ensuring consistent and timely session note conversion.
- Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities.
- Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives.
- Planning community-focused events, caregiver/patient events and team building events each quarter.
- Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs.
- Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery.
- Conducting regular team meetings to communicate goals, updates, and performance insights.
- Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation.
- Providing coaching and mentorship to staff, promoting professional growth and development.
- Tracking clinic revenue, expenses, and financial performance in collaboration with leadership.
Benefits
- Competitive compensation with growth opportunities!
- Unlimited PTO – We recognize that our teammates have important aspects of their lives outside of work. We believe ample time off is needed in order to be the best version of ourselves for our teammates and our patients.
- Ongoing Training and Development – We provide ongoing personal and professional development through our Boost program.
- Unlimited Career Potential – We offer clear professional milestones to build your career.
- Unmatched Benefits – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more.
- Teammate Recognition through our partnership with Bonusly.
- Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
