Clinic Success Manager
About The Position
Ensure Integrity. Enhance Satisfaction. Elicit Positivity. Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.
Requirements
- A 4-year degree from an accredited university required.
- At least 2+ years of experience working in a healthcare environment strongly preferred.
- Experience working in the ABA industry strongly preferred.
- Excellent attention to detail skills.
- Impeccable interpersonal skills as you will be interacting daily with families and teammates.
- At least 1 year experience managing or handling oversight of a large team of hourly employees.
- Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event.
Responsibilities
- Scheduling new patient assessments and family tours.
- Handling new patient onboarding and scheduling.
- Monitoring patient and teammate attendance.
- Ensuring consistent and timely session note conversion.
- Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities.
- Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives.
- Planning community-focused events, caregiver/patient events and team building events each quarter.
- Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs.
- Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery.
- Conducting regular team meetings to communicate goals, updates, and performance insights.
- Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation.
- Providing coaching and mentorship to staff, promoting professional growth and development.
- Tracking clinic revenue, expenses, and financial performance in collaboration with leadership.
Benefits
- Competitive compensation with growth opportunities!
- Ample PTO- 4 weeks of PTO are accrued throughout the year!
- Ongoing Training and Development – We provide ongoing personal and professional development through our Boost program.
- Unlimited Career Potential – We offer clear professional milestones to build your career.
- Unmatched Benefits – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more.
- Teammate Recognition through our partnership with Bonusly.
- Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
