Clinic Services Supervisor II (Pediatric Mental Health)

University of Minnesota Physicians•Minneapolis, MN

5d•Onsite

About The Position

Why M Physicians? The Masonic Institute for the Developing Brain (MIDB) offers a unique and innovative environment focused on advancing brain health in children across their lifespan. As a one-stop clinic and research location specializing in pediatric neurobehavioral conditions, MIDB merges cutting-edge clinical care with research to inform best practices and improve treatment. Our team consists of experts in neuroscience, pediatrics, psychology, and more, who all make a meaningful impact on child development and community health. What you will do as a Clinic Services Supervisor II: Supervises support staff members, assesses the administrative needs of patients, and delegates tasks appropriately Provides guidance and training to assigned staff responsible for scheduling and frontline activities Establishes and fosters a culture of engagement within the organization’s values and between team, clinical leaders and providers/physicians Establishes and manages clear goals and performance expectations Implements programs for employee development and continuing education of administrative team Drives continuous improvement for employee satisfaction and engagement Collaborate with leadership to problem-solve business issues. Coordinates operational scheduling, policy, and performance processes and documentation Creates an environment that prioritizes the administrative needs of our internal and external customers Anticipates the administrative team needs and ensures that innovations are appropriate to improve efficiency, capacity and customer demand Assures all collaborators including clinical program leadership and service line leadership are advised and prepared for planned changes in services, programs, processes and systems

Requirements

Associate’s degree in Business Administration or combination of education and directly applicable experience
3+ years of formal or informal leadership experience

Responsibilities

Supervises support staff members, assesses the administrative needs of patients, and delegates tasks appropriately
Provides guidance and training to assigned staff responsible for scheduling and frontline activities
Establishes and fosters a culture of engagement within the organization’s values and between team, clinical leaders and providers/physicians
Establishes and manages clear goals and performance expectations
Implements programs for employee development and continuing education of administrative team
Drives continuous improvement for employee satisfaction and engagement
Collaborate with leadership to problem-solve business issues.
Coordinates operational scheduling, policy, and performance processes and documentation
Creates an environment that prioritizes the administrative needs of our internal and external customers
Anticipates the administrative team needs and ensures that innovations are appropriate to improve efficiency, capacity and customer demand
Assures all collaborators including clinical program leadership and service line leadership are advised and prepared for planned changes in services, programs, processes and systems