Clinic Services Rep I
About The Position
Rutgers, The State University of New Jersey is seeking a Clinic Services Representative I in Rutgers Health University Dental Associates, the faculty practice of the Rutgers School of Dental Medicine (RSDM). Under general supervision, the Clinic Services Representative I carries out a variety of front desk services related to cash collection. Additionally, this individual serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information, and collects copayments.
Requirements
- Three (3) years of progressively responsible clerical experience required, of which one year must have been in a business setting involving cash collections.
- Excellent interpersonal and communication skills.
- Must be computer literate, including proficiency in Word and Excel.
Nice To Haves
- Associate's degree preferred but not required.
- Preference will be given to those with at least three (3) years of prior dental front desk experience.
Responsibilities
- Registers patients presenting for treatment at Rutgers University Dental Associates. Enters all biographic and insurance information into appropriate computer system. Checks patient identification as required by RSDM/RUDA policies. Audits patient data, such as address, to ensure information is current.
- Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies, and updates information as needed.
- Ensures that the designated insurance copayment is collected before patient is seen by student.
- Responsible for the collection and posting of patient payments. Ensures that the patient payments are recorded properly. Prepares computer receipts for patients.
- Responds with good customer service to patients inquiries or transfers, as appropriate, to a financial coordinator.
Benefits
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
