Clinic Scheduler

Twin Cities Pain Clinic • Edina, MN

7d • Onsite

About The Position

The Clinic Scheduler coordinates patient appointments and maintains accurate records. They handle phone calls, schedule appointments, verify patient information and insurance, and provide excellent customer service.

Requirements

• High School Diploma or GED required.
• Minimum of one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others.
• Minimum of 6 months of experience in a medical/healthcare setting or insurance environment.
• Strong communication and interpersonal skills.
• Ability to follow oral and written instructions.
• Problem-solving skills.
• Ability to manage multiple tasks and prioritize duties.
• Attention to detail.
• Ability to operate standard office equipment.
• Strong computer skills, including Microsoft Office and EHR software proficiency.
• Familiarity with basic medical terminology.
• Ability to work well whether independently or as part of a team.
• Knowledge of principles and practices of basic office management and organization.

Nice To Haves

• Post-secondary education strongly preferred.

Responsibilities

• Appointment Scheduling and Management: Answers a high volume of calls (new patients, current patients, referring healthcare providers, etc.) regarding clinic operations and either handle or direct calls to the appropriate individual.
• Collaborates with other departments to ensure timely transfers of calls.
• Makes outbound calls for patient orders or call backs.
• Schedules clinic appointments and enters information into a computerized schedule.
• Coordinates appointment requests with patients, considering their specific needs and preferences.
• Ensures accurate and timely scheduling of appointments, including follow-up appointments.
• Identifies and addresses potential problems in the scheduling process.
• Troubleshoots scheduling conflicts and resolve issues promptly to maintain clinic patient flow.
• Manages a complex system of appointments for various providers.
• Patient Information and Insurance: Verifies patient demographics, insurance information, and any necessary pre-authorization or referral requirements.
• Assists with patient insurance correspondence.
• Updates and maintains patient records in the electronic health record (EHR) system.
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Communication and Customer Service: Serves as the primary point of contact for patients, answering questions, and providing clear and helpful information.
• Manages patient inquiries, including appointment reminders, cancellations, and no-shows.
• Provides exceptional customer service to both patients and healthcare teams.
• Administrative Tasks: Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized, and confidential manner.
• Establishes and maintains files and records for the clinic.
• Cross trains in the Patient Services Representative role to fill in as needed.
• Performs miscellaneous job-related duties and tasks as assigned.

Benefits

• A competitive benefits package including medical, dental, vision, disability, and life insurance, 401(k) Plan, PTO time, paid holidays and HSA plan is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED