Clinic Scheduler

INNOVATIVE INTEGRATED HEALTH•Bakersfield, CA

3d•$18 - $23

About The Position

To empower our senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Under the supervision of the Scheduling Manager, the Clinic Scheduler is responsible for handling all participant appointments within the PACE program. This individual will serve as a liaison between participant and medical staff. Clinic Scheduler is responsible for greeting and directing patients, checking patients in and out, answering the telephone, data entry of patient demographic information and other administrative duties in support of the scheduling department operations.

Requirements

Minimum two years of experience in an appointment scheduling position, preferably in a medical office setting.
Minimum of one (1) year of documented experience working with a frail or elderly population.
Knowledge of medical terminology.
High school diploma or equivalent.

Nice To Haves

Graduation from a medical office assistant training program is preferred.

Responsibilities

Scheduling new and established participants.
Answers the telephones by the third ring in a friendly, professional manner.
Monitors and handles all participant assessment and continuous care appointments.
Assists with coordination of day-to-day front office check-in operations to ensure exceptional patient data.
Assists with chart preparation, checking out patients and schedules future appointments as ordered.
Uses customer service principles and techniques to deal with patients, physicians and medical office staff calmly and pleasantly.
Ensuring participants are aware of upcoming appointments and are reminded on a regular basis to ensure appointments are kept or rescheduled in a timely manner.
Identifying issues that may prevent a participant from attending scheduled appointments; and communicating solutions to management and participant.
Reviewing schedule and identifying challenges and developing a plan for resolution.
Pulling files, determining multi-level scheduling needs for maximum participant engagement and satisfaction.
Collaborates with Referral Coordinators in performing similar duties or coverage as assigned by Scheduling Manager.
Ensuring necessary equipment or supplies are available for participants scheduled appointments.
Demonstrates an understanding of participant confidentiality and rights to protect the participant and PACE organization
Thorough knowledge of current concepts and practices of health and social services to the elderly, particularly of home- and community-based services within an interdisciplinary team facilitation model.
Knowledgeable as an advocate for risk-based long-term care programs, specifically the PACE model.
Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
Energetic, well organized, dependable, flexible, and resourceful.
Effective oral and written communication skills.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center’s practices, procedures, and policies including company Employee Handbook.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.