ProHealth Care - Clinic RN Primary Care Phone Triage - Waukesha South Clinic 0.5FTE - Thurs + Fri

ProHealth Care, Inc • Village of Waukesha, WI

20d • Onsite

About The Position

ProHealth Care is seeking an experienced and patient-focused Registered Nurse to join our Primary Care team at the Waukesha South Big Bend Road Clinic in a phone triage–focused Clinic RN role. This position plays a critical role in supporting access to care, continuity, and timely clinical decision-making for our primary care patients.

As a Clinic RN in this role, you will serve as a key clinical resource for patients and providers by managing inbound clinical calls, assessing symptoms, providing education, coordinating next steps in care, and supporting provider workflows within Epic. This role is ideal for an RN who enjoys independent clinical thinking, strong patient communication, and collaboration within a team-based care model.

The Clinic RN in the Medical Group utilizes the nursing process to deliver appropriate nursing care and procedures in the clinic setting. The Clinic RN performs nursing acts delegated by a physician, physician assistant or nurse practitioner. This individual oversees and acts as a professional clinical resource for the Medical Assistant/Clinic LPNs and other ancillary professionals. Act as the resource for data gathering and assessment, triage walk-in and call-in patients to the appropriate health care provider.

Requirements

• Registered Nurse in the State of Wisconsin
• Associate’s Degree in Nursing (ADN)
• Minimum of 2 years of clinical experience in primary care clinic environment or 3-5 years clinical hospital, home care, or community health experience
• Basic Life Support (BLS) card through the American Heart Associate (AHA), or ability to obtain certification upon hire

Responsibilities

• Conduct clinical phone triage for primary care patients, including assessment, education, and care coordination
• Utilize Epic to review patient history, document encounters, and route care appropriately
• Collaborate closely with providers, APPs, and Clinical Support Associates to support patient flow and continuity
• Provide guidance on symptoms, medications, follow-up care, and escalation when appropriate
• Support nurse visits and clinic-based workflows as needed

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree