RN Phone Triage PULM HOPD

Franciscan Alliance, Inc. • Lafayette, LA

1d

About The Position

Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT Triage incoming phone calls and electronic communication; respond or escalate per protocols. Gather requirements from internal and external customers and provide information via phone, electronic messaging and in person. Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice. Conduct outbound calls or emails to communicate test results and/or directions from the provider. Initiate and follow through on prior authorizations, referrals, and medication refills. Document results and other patient-related information in the electronic health record. Support office staff with patient care, when coverage is needed, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections and medications, phlebotomy, point of care testing and medication reconciliation. Assist the patient by acquiring the appropriate appointment, as needed. Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements. Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority. Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders. Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness. Perform document scanning, as needed. Acquire pre-certs/prior authorizations for patient needs. Professional Development opportunities Faith-based, Mission -focused Organization. Full Time, Day Shift positions available M-F. Enjoy work life balance and observed holidays off work! Enhanced benefits package with a pay structure to reward experience and expertise. A more personal approach to patient care with evidence-based approach.

Requirements

• Associate's Degree -Required
• Registered Nurse (RN)- Required
• Basic Life Support Program (BLS) - American Heart Association

Nice To Haves

• Bachelor's Degree - Preferred
• 2 years Nursing/Patient Care Preferred

Responsibilities

• Triage incoming phone calls and electronic communication; respond or escalate per protocols.
• Gather requirements from internal and external customers and provide information via phone, electronic messaging and in person.
• Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Conduct outbound calls or emails to communicate test results and/or directions from the provider.
• Initiate and follow through on prior authorizations, referrals, and medication refills.
• Document results and other patient-related information in the electronic health record.
• Support office staff with patient care, when coverage is needed, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections and medications, phlebotomy, point of care testing and medication reconciliation.
• Assist the patient by acquiring the appropriate appointment, as needed.
• Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
• Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
• Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Perform document scanning, as needed.
• Acquire pre-certs/prior authorizations for patient needs.

Benefits

• Professional Development opportunities
• Faith-based, Mission -focused Organization.
• Full Time, Day Shift positions available M-F.
• Enjoy work life balance and observed holidays off work!
• Enhanced benefits package with a pay structure to reward experience and expertise.
• A more personal approach to patient care with evidence-based approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree