Clinic Receptionist

SCOTT COUNTY HOSPITAL•Scott City, KS

9d•Onsite

About The Position

The Clinic Receptionist plays a key role in creating a positive first impression for patients and visitors. This position ensures smooth patient flow by managing scheduling, registration, and payment collection while providing exceptional customer service. The ideal candidate is organized, friendly, and committed to supporting high-quality patient care in a fast-paced clinic environment.

Requirements

High school diploma or equivalent preferred.
Proficiency with computers and ability to learn EHR systems.
Strong attention to detail and accuracy in data entry.
Basic understanding of insurance and billing processes.
Professional, courteous, and committed to confidentiality.
Patient-focused with a strong customer service mindset.
Organized, dependable, and able to multitask efficiently.
Strong communicator who works well with both patients and staff.
Excellent communication and interpersonal skills.
Strong data entry accuracy and computer proficiency.
Ability to manage appointment scheduling efficiently.
Understand of co-pay collection and basic billing procedures.

Responsibilities

Greet patients and visitors warmly and professionally.
Answer phone calls, schedule appointments, and provide information about clinic services.
Assist patients with check-in procedures and direct them to appropriate areas.
Collect co-pays and patient payments at time of service.
Accurately post payments and provide receipts.
Ensure accurate entry of demographic information and financial information into the EHR.
Verify insurance eligibility and update coverage information as needed.
Monitor and maintain adequate levels of front office supplies, forms, and patient materials.
Submit supply requisitions and coordinate with purchasing for timely restocking.
Keep the reception area organized and prepared for daily operations.
Follow HIPPA and clinical policies to protect patient confidentiality.
Adhere to established registration, scheduling and billing procedures.
Participate in training and quality improvement initiatives.
Communicate with nurses, providers, and clinic staff to support efficient patient flow.
Assist with patient reminders, follow up calls, and schedule adjustments.
Performing additional duties as assigned and contribute to a team-oriented work environment.