Clinic Receptionist

HealthPartners•Roseville, MN

About The Position

HealthPartners North Suburban Family Physicians has an exciting opportunity for a 1.0 fte Clinic Receptionist to join our team! The role will work primarily at our Roseville clinic but may be asked to float to our Hugo or Lino Lakes clinics as well. The position will have a 4-week rotating schedule including: Week 1: Monday 9:30am – 6pm Tuesday 8:30am – 5pm Wednesday 8:30am – 5pm Thursday 9:30am – 6pm Friday 8:30am – 5pm Week 2: Monday – Friday 6:30am – 3pm Week 3: Monday – Friday 8:30am – 5pm Week 4: Monday – Friday 7:55am – 4:25pm In addition, this position includes being on call at Hugo Urgent Care every sixth weekend. Each on-call shift pays $75 per weekend. The Clinic Receptionist is vital point of contact for a patient entering the North Suburban Family Physicians clinics. The role is responsible for a variety of duties including checking patients in for their appointments, taking co-pays, verifying information, making appointments, and providing customer service to patients and visitors. Additional responsibilities include: Providing customer service to each person by: Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient’s needs Check-in and Co-pay Administration Check in patients in an accurate and professional manner Identify and accurately collect co-pays or appropriate fees Use computer-based system to verify patient information Understand and communicate benefit changes to members, or refer to appropriate resource Communicate wait times in a diplomatic manner Direct patients to the appropriate care area Prepare reconciliation report Provide patients with appropriate forms, questionnaires, etc. Computerized Appointment Scheduling for appointments Schedule appointments in an accurate and timely manner Maintain knowledge of appointment scheduling practices Maintain knowledge of appointment scheduling policies and procedures Registration and Verification Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary Verify insurance eligibility, if necessary Register patients in an accurate, efficient, and timely manner Identify appropriate account type, e.g., workers compensation, motor vehicle accidents Facilitate timely and accurate flow of communication within the clinic Answer telephone and respond appropriately to the caller Take and relay messages requiring follow-up to appropriate individuals Prepare records and materials for new patient appointments Assist with the clerical duties of the clinic

Requirements

High school diploma or GED
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years’ experience as a medical receptionist
Two years’ experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills

Responsibilities

Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient’s needs
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Schedule appointments in an accurate and timely manner
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
Verify insurance eligibility, if necessary
Register patients in an accurate, efficient, and timely manner
Identify appropriate account type, e.g., workers compensation, motor vehicle accidents
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic