Receptionist - HealthPlex - Moline - Full Time

Trinity Health • Moline, IL

1d

About The Position

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One! Join the MercyOne Family! We are looking to hire a Clinic Receptionist! Position: Clinic Receptionist Position Purpose: The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. Hours: Full Time 40 hours/week This position may call for differing start times on a rotating schedule with other front office staff throughout the week--i.e., "Opening" shifts from 7/7:15 AM-4:15 PM, and "Closing" shifts starting at 8:15 AM-5:15 PM.

Requirements

• High school diploma or equivalent required.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Benefits

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees