Receptionist - Full Time

Coffman Nursing Home•Hagerstown, MD

1d•$16 - $21•Onsite

About The Position

Receptionist Monday - Friday 8:00 a.m. - 4:30 p.m. Full Time - 40 hours per week Pay Range $15.50 - $20.50 based on experience SUMMARY: Assist in all functions as directed/instructed and in accordance with established policies and procedures. DELEGATION OF AUTHORITY: As a receptionist, you are delegated the administrative authority, responsibilities, and accountability necessary for carrying out your assigned duties. EMPLOYMENT AT WILL: Employment with Fahrney-Keedy is “at will”. Either the associate or Fahrney-Keedy may terminate the employment relationship for any reason at any time without notice, regardless of the length of employment or the granting of benefits of any kind, including but not limited to benefits which provide for vesting based on length of service. CONFIDENTIALITY: Fahrney-Keedy associates recognize that Fahrney-Keedy has and will have information regarding financial, personal and medical affairs and other vital information (collectively, “information”) which are valuable, special and unique assets of Fahrney-Keedy. Associates agree that they will not at any time or in any manner solicit, collect or divulge any Information to any third party without the prior written consent of Fahrney-Keedy. This information is Company property which may not be disclosed outside the facility unless properly released for publication. Associates will protect the Information and treat it as strictly confidential. Associates should not discuss Fahrney-Keedy affairs with others JOB FUNCTION: Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. ESSENTIAL DUTIES & RESPONSIBILITIES: RATINGS: 3 = Exceeds Expectations 2 = Meets Expectations 1 = Needs Improvement ANNUAL EVALUATION DATE: ____/____/____ NOTES Supports the administrative needs of the Front Reception Desk. This will include monitoring of printing equipment and ordering of necessary supplies. Creates documents using Microsoft Office Suite – Word, Excel, PowerPoint, etc. Creates, prepares and mails letters, notices, bulletins, bulk mailings, fundraising materials, etc. for various departments Assists with postage and postage log. Greets on-site visitors, determines nature of business and announces visitors to appropriate area or person. Monitors and logs visitor access. Manages Front Desk telephone console by answering incoming calls, determining purpose of calls and forwarding/transferring calls to appropriate person/department, and providing information when applicable. Assists with sorting and delivering mail. Provides support to residents by helping them resolve problems, directing them to the appropriate person/department, etc. Should be aware of residents near main exit who have alarms on them and be comfortable with necessary interaction and redirection of these individuals. Provide additional support to Human Resources. Scanning documents, employment verifications, making employee badges, etc. Track onsite petty cash and RFMS funds, communicate necessary information to Fahrney Keedy Finance team. Collects funds and monthly dues from residents and families. May also be required to make related deposits to the bank. Performs other duties as assigned. SAFETY & INFECTION CONTROL: RATINGS: 3 = Exceeds Expectations 2 = Meets Expectations 1 = Needs Improvement ANNUAL EVALUATION DATE: ____/____/____ NOTES Reports equipment malfunctions to appropriate staff and complete work orders when indicated. Identifies and remove safety hazards/devices and report to appropriate staff. Utilizes standard precautions by wearing personal protective equipment (goggles, gowns, gloves) when indicated. Follows Fahrney-Keedy’s fire and safety policies. Responsible for safety of residents in coordination with other staff members. Monitors department staff to assure that they are following established safety regulations in the use of equipment and supplies. Ensures department work areas are maintained in a clean, sanitary and safe manner. Ensures that department staff follow established departmental policies and procedures, including appropriate dress code. Ensures that department staff participate in and conduct all fire safety and disaster preparedness drills in a safe and professional manner. Ensures that department staff follow established infection control procedures when isolation precautions become necessary. Follows proper hand washing technique. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an associate may encounter while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Works in office areas as well as throughout the campus. Moves intermittently during working hours. Subject to frequent interruptions. Subject to hostile and emotionally upset residents, family members, visitors, etc. May work beyond normal working hours and on weekends and holidays when necessary and may work in other positions when necessary. Subject to call-back during emergency conditions (i.e., severe weather, evacuation, post disaster, etc.) Is involved with residents, families, designees, visitors, government agencies, staff, etc. Is involved in community/civic health matters/projects. Attends and participates in educational programs. Maintains a liaison with residents, families, staff, etc. to assure that the residents’ needs are continually met. RESIDENT RIGHTS: Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information. Ensure that you treat all residents fairly with kindness, dignity, and respect. Ensure that all nursing care is provided in privacy. Knock and wait for permission to enter all residents’ rooms. Report all grievances and complaints made by the residents to the Nursing Supervisor or Charge Nurse. Report all allegations of resident abuse and/or misappropriation of resident property to the Fahrney-Keedy Abuse Coordinator. Honor the resident’s refusal of treatment request. Report such requests to your Supervisor.

Requirements

Must be able to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of teamwork and team concept.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
Must possess the ability and willingness to work harmoniously with other staff.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint).
Must be knowledgeable in the use of computers, data input/retrieval/output functions, etc.
Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices.
Must be able to relate information concerning a resident’s condition.
Must not pose a direct threat to the health and safety of other individuals in the workplace.
High school diploma or General Education Degree (GED); 1 to 3 months’ related experience and/or training or equivalent combination of education and experience.
Must be able to move intermittently throughout the workday.
Must be able to speak and write the English language in an understandable manner.
Must be able to cope with the mental and emotional stress of the position.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, staff, and support agencies.
Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
Must not have a weight-lifting restriction.
Must be able to push, pull, move and/or lift to a minimum height of 5 feet and be able to push, pull, move, and/or carry a minimum distance of 50 feet.
May be necessary to assist in the evacuation of residents during emergency situations.

Responsibilities

Supports the administrative needs of the Front Reception Desk. This will include monitoring of printing equipment and ordering of necessary supplies.
Creates documents using Microsoft Office Suite – Word, Excel, PowerPoint, etc.
Creates, prepares and mails letters, notices, bulletins, bulk mailings, fundraising materials, etc. for various departments
Assists with postage and postage log.
Greets on-site visitors, determines nature of business and announces visitors to appropriate area or person.
Monitors and logs visitor access.
Manages Front Desk telephone console by answering incoming calls, determining purpose of calls and forwarding/transferring calls to appropriate person/department, and providing information when applicable.
Assists with sorting and delivering mail.
Provides support to residents by helping them resolve problems, directing them to the appropriate person/department, etc.
Should be aware of residents near main exit who have alarms on them and be comfortable with necessary interaction and redirection of these individuals.
Provide additional support to Human Resources. Scanning documents, employment verifications, making employee badges, etc.
Track onsite petty cash and RFMS funds, communicate necessary information to Fahrney Keedy Finance team.
Collects funds and monthly dues from residents and families.
May also be required to make related deposits to the bank.
Performs other duties as assigned.
Reports equipment malfunctions to appropriate staff and complete work orders when indicated.
Identifies and remove safety hazards/devices and report to appropriate staff.
Utilizes standard precautions by wearing personal protective equipment (goggles, gowns, gloves) when indicated.
Follows Fahrney-Keedy’s fire and safety policies.
Responsible for safety of residents in coordination with other staff members.
Monitors department staff to assure that they are following established safety regulations in the use of equipment and supplies.
Ensures department work areas are maintained in a clean, sanitary and safe manner.
Ensures that department staff follow established departmental policies and procedures, including appropriate dress code.
Ensures that department staff participate in and conduct all fire safety and disaster preparedness drills in a safe and professional manner.
Ensures that department staff follow established infection control procedures when isolation precautions become necessary.
Follows proper hand washing technique.