Clinic/Practice Assistant, Joint Center

Mass General Brigham•Newton, MA

5d•$19 - $28•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. The Kaplan Joint Center at Newton‑Wellesley Hospital at 2014 Washington Street in Newton, MA provides comprehensive surgical and non‑surgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and a better quality of life. We treat a wide range of conditions, including degenerative joint disease, joint malalignment, soft tissue injuries, and cartilage damage, and are committed to supporting patients and their families from diagnosis through recovery and long‑term follow‑up care. We are seeking a full-time 40-hour Clinic/Practice Assistant to join our Joint Center practice Monday through Friday from 7:30am-4:00pm. This is an exciting opportunity to work 'behind-the-scenes' coordinating all aspects of surgical scheduling and administrative preparation. This role will manage surgery dates, post‑operative coordination, and patient correspondence, while working closely with surgeons, clinical teams, and vendors to ensure everything is in place for a smooth surgical experience. This position is primarily non‑patient‑facing and focused on coordination, communication, and logistics. Join a collaborative Total Joint Center team where your detailed coordination skills truly make an impact!

Requirements

High School Diploma or Equivalent required
3-5 years office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries, and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.