Clinic/Practice Assistant, Neurology

Mass General Brigham•Dover, NH

10d•$18 - $25•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners Coastal Neurology Services has been providing adults and children with comprehensive and trusted care since 1983. Our board-certified physicians specialize in the prevention, diagnosis and management of an array of neurological disorders, including headaches, epilepsy, autism, ADHD, neuromuscular disease, neuropathy, sleep disorders, small-fiber polyneuropathy, stroke and more. We are seeking a part-time, 20-hour per week clinic/practice assistant with a consistent schedule of five 4-hour days, ideally from 10:00 AM to 2:00 PM. The role will be fully onsite for the first 90 days to support training and onboarding, then transition to a hybrid schedule with one day per week onsite. This position can be based out of either the Dover, NH or Portsmouth, NH office. The position primarily focuses on processing prior authorizations for diagnostic testing, along with supporting daily operations through scheduling, managing record requests within a work queue, and communicating with patients and providers. Candidates from a variety of backgrounds are encouraged to apply, though prior healthcare or administrative experience is a plus. Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
prior healthcare or administrative experience is a plus

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations,
provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.