Clinic Operations Supervisor

Pacific Skin Institute•Folsom, CA

About The Position

Position Overview: The Clinic Operations Supervisor is responsible for overseeing the day-to-day operations of a single PSI clinic location, ensuring consistent execution of operational workflows, staffing coverage, and clinic readiness. This role serves as the on-site execution lead, supporting and extending the Regional Clinic Operations Manager’s oversight at the clinic level. The Clinic Operations Supervisor works closely with the Patient Services Manager and the Clinical Readiness Coordinator to ensure patient experience, staffing, and clinic readiness meet PSI standards and remain consistent across all clinic locations.

Requirements

Strong understanding of clinic or site-level operations.
Ability to manage daily execution while maintaining attention to detail.
Strong interpersonal and problem-solving skills.
Comfortable operating in a fast-paced, patient-facing environment.
2–4 years of experience in clinic operations, healthcare administration, or similar roles.

Nice To Haves

Bachelor’s degree preferred.
Prior supervisory or lead experience preferred.

Responsibilities

Oversees daily clinic operations for smooth patient flow, staff preparedness, and uninterrupted clinic functionality.
Ensures daily execution aligns with PSI operational, readiness, and patient experience standards.
Serves as the primary on-site point of contact for operational issues, escalating as appropriate to the Regional Clinic Operations Manager.
Coordinates with Practice Support Team to resolve operational needs in a timely manner.
Prepares and manages administrative staff schedules and daily coverage to support clinic operations.
Addresses coverage gaps and coordinates adjustments to maintain continuity of service.
Partners with the Patient Services Manager to align front desk and administrative staffing with patient volume, scheduling needs, and service expectations.
Conducts daily clinic walkthroughs to verify cleanliness, readiness, and PSI standards across patient, provider, and staff areas.
Escalates issues as needed.
Ensures on-site staff complete and submit End-of-Day (EoD) readiness checklists accurately and on time.
Collaborates with the Clinical Readiness Coordinator to address readiness issues, reinforce standards with staff, and prevent repeat gaps.
Track and report operational issues, risks, and trends to the Regional Clinic Operations Manager.
Provide support on special projects or cross-site operational tasks as directed by the Regional Clinic Operations Manager.
Provide on-the-job support for new staff and assist with onboarding as needed.