Supervisor, Clinic Operations

UnitedHealth Group•Gilbert, AZ

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Practice Leader is responsible for oversight of clinic location with accountability for all clinic operations including cost, quality, and patient satisfaction results. Reporting to the Manager of Operations for Central & West region, this leader will manage to clinic budgets for finance, staffing, quality performance, facilities, and physician relations and is critical to driving the clinical quality and patient service experience across clinics. This leader drives the performance of clinic teams providing growth, development, and ongoing management of practice operations staff. Excellent communication, problem-solving, follow-through and diplomacy skills are required for success in this highly visible leadership role. Clinic location: Gilbert, AZ

Requirements

Highschool Diploma or equivalent
2+ years of office management experience, preferably in a clinic setting
1+ years of practice management experience, preferably in a primary care setting
Understanding of value-based care the role that operational leaders and teams play in supporting success in a value-based model
Proven continuous desire to innovate and share success and best practices across markets
Proven solid mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
A keen sense of personal accountability for delivering individual and team results
Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to doing what you say you will do
A passion for being hands-on in problem-solving and execution
A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
History and success leading and managing teams to deliver P+L results
Demonstrated experience driving results in a high-growth enterprise, examples:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills

Responsibilities

Manage overall performance of assigned Clinic location across assigned market including cost, quality, and patient satisfaction
Partner with integration teams to ensure successful practice onboarding and integration, and appropriate resource allocation
Support provider recruitment efforts in the market and play a key role in the successful onboarding and integration of new practices and providers
Provide leadership and coaching to Clinic teammates ensuring regular communication across the team and development to prepare for continued growth
Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success
Ensure appropriate strategies are implemented to achieve clinical quality and patient services experience measures
Collaborate in developing annual budgets and review and analyze monthly financial performance to L and KPI performance metrics
Follow through on key goals and performance measures that advance organizational strategy and business plan
Develop productivity and other performance projections for both budget and look-forward projections
Liaise between operations and physician leadership to ensure providers’ needs are being successfully addressed to reinforce a culture of transparency and support
Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes
Support development of market provider workforce plan, including provider moves, impact on panels, co-located clinics, etc.
Achieve annual budget
P&L analysis