Clinic Operations Supervisor- Pulmonary Tri-Valley- FT Day (On-Site)

Stanford Health Care•Pleasanton, CA

8d•$44 - $57•Onsite

About The Position

Responsible for managing clinical and/or support staff in designated area of practice and working closely with physicians and mid-level providers to ensure operations run smoothly, policies and procedures are adhered to, and an excellent patient experience is consistently delivered. Distinguishing Characteristics: May be assigned to one or more areas of a practice such as the front office, back office, scheduling, or float pool. The incumbent coordinates, leads and directs the day-to-day activities of individuals or a group of individuals. Leading & directing is usually restricted to assigning, monitoring, and reviewing progress and accuracy of work (and/or providing guidance on more complex issues). Has authority for personnel actions typically associated with full supervisory status (e.g., hiring, performance reviews, disciplinary actions). Performs many of the same duties as subordinate employees. Locations Stanford Health Care What you will do C-I-CARE: Executes world class practices of service and patient care in support of C-I-CARE standards. Uses C-I-CARE templates and the following components for all communication with patients and staff: CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) INTRODUCE yourself and your role COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient ASK permission before entering a room, examining a patient or undertaking an activity RESPOND to patient’s questions or requests promptly; anticipate patient needs EXIT courteously with an explanation of what will come next

Requirements

High school diploma or GED equivalent
Two (2) years of medical front and/or back office experience
Ability to direct and supervise staff
Knowledge of medical practice and patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Skill in developing and maintaining department quality assurance
Skill in establishing and maintaining effective working relationships with medical staff, clinic staff, partner departments, patients, and other customers
Ability to maintain quality control standards
Ability to react calmly and effectively in emergency situations
Ability to interpret, adapt and apply guidelines and procedures
Ability to communicate clearly and effectively verbally and in writing
Customer service, clerical and computer skills (i.e. full competency in Microsoft Office to include Word, Excel and Outlook)
Knowledge of and ability to perform duties as assigned to subordinate staff: Clerical: Expertise of registration and scheduling work processes Knowledge of practice management applications Knowledge of clinic administrative functions Clinical: Knowledge of examination, diagnostic, and treatment room procedures Knowledge of medical equipment and instruments to administer patient care Skill in assisting in a variety of treatments and medications as directed Skill in taking vital signs, maintaining records and recording test results

Nice To Haves

2 years of progressive leadership experience within an ambulatory setting or operational support department required
Experience in standardized quality and process improvement initiatives (Lean Six Sigma Green Belt) strongly preferred
Palo Alto only: Experience working with standardized workflows in partnership with call centers strongly preferred

Responsibilities

Clinic Administration: Manages daily operations. Meets with staff to implement, manage and enforce office/practice protocol, procedures, changes, etc. and ensure compliance with new and existing policies/procedures. Manages operational processes in alignment with organizational and departmental goals Schedules work assignments and manages workflow, including approving timecards and PTO requests, while ensuring adequate staffing to meet patient care and office/practice needs. Acts as a liaison between physicians/providers and clinical staff.
Personnel Administration: Recruits, hires and manages staff. Provides leadership for employees so as to foster professionalism towards patients, physicians, and co-workers including successful implementation of C-I-CARE. Meets with support staff to address performance and serves as point of contact for employee issues. Consults with Clinic leadership and/or Human Resources for appropriate resolution. Provides coaching and performance feedback. Coordinates and implements staff training and development. Completes employee performance reviews and provides input on compensation adjustments in consultation with Clinic Leadership and/or Human Resources.
Equipment, Facilities & Supplies Management: Ensures proper stocking of and ensures cleanliness and organization of office, lab, equipment and exam rooms. Assists and champions use of the EMR.
Patient Flow & Services: Assists with triage calls not intended for a specific physician/provider, and assist with medical emergencies. Manages and resolves patient complaints and concerns.
All other duties as assigned including department-specific functions and responsibilities (1, 2): Performs other duties as assigned and participates in organization projects as assigned. Adheres to safety, HIPAA and compliance policies.

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