Clinic Operations Manager

Salma Health • San Mateo, CA

6d

About The Position

The Clinic Operations Manager is a key leader responsible for driving operational excellence across Salma Health’s outpatient mental health clinics. This role ensures that our care delivery model is executed with consistency, efficiency, and compassion, enabling frontline teams to perform at their best and patients to receive timely, high-quality care. By translating strategic direction into day-to-day execution, this position plays a critical role in scaling our mission to expand access to innovative, tech-enabled mental health services.

Requirements

• 5–8 years of experience in healthcare operations, ideally within multi-site outpatient, behavioral health, or primary care settings.
• Demonstrated success managing teams and operational systems across clinical locations.
• Strong organizational, project management, and communication skills.
• Experience working with EHR systems, operational reporting, and performance dashboards.
• Comfort operating in high-growth, dynamic, or startup environments.

Nice To Haves

• Experience launching new clinics or programs in behavioral health, IOP, or interventional psychiatry settings.
• Familiarity with process improvement methodologies or clinic performance optimization frameworks.

Responsibilities

• Oversee daily operations across multiple clinics to ensure consistent, high-quality patient care and experience.
• Manage and support clinic leads, care coordinators, and administrative staff to achieve clinical and operational goals.
• Monitor and improve key performance metrics, including visit utilization, no-show rates, and documentation turnaround times.
• Implement and uphold standardized workflows and protocols in partnership with the Director of Clinical Operations.
• Identify operational gaps and lead process improvements to enhance efficiency, coordination, and patient flow.
• Lead staffing, training, and operational readiness for new clinic openings and service expansions.
• Serve as the primary operational point of contact during clinic launches, ensuring smooth transitions to steady-state operations.
• Act as a liaison between clinical, administrative, and cross-functional teams to ensure timely and aligned execution.
• Foster a culture of accountability, collaboration, and continuous improvement across clinic teams.
• Provide real-time feedback on tools, systems, and processes to inform future improvements and strategic decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed