Clinic Operations Manager
About The Position
Colorful Minds ABA is growing, and we are seeking a highly organized, mission-driven Clinic Operations Manager to oversee daily operations of our pediatric ABA clinic serving children ages 2–8 with autism and developmental disabilities. This role partners closely with the Clinical Director and CEO to ensure smooth clinic operations, exceptional family experience, and strong staff support. This is an in-person leadership role ideal for someone with strong operations, scheduling, and team-management experience in education, healthcare, ABA therapy, or early childhood settings. Why Join Colorful Minds ABA? Leadership role with autonomy and growth potential Mission-driven environment focused on helping children thrive Supportive and collaborative leadership team Opportunity to help build and strengthen clinic operations Pathway to future Regional Director role as clinic expands Daily Operations Oversee day-to-day clinic operations to ensure smooth programming and exceptional client experience Maintain facility readiness, safety standards, supplies, and equipment Manage operational problem-solving, coverage needs, and schedule adjustments Staff Leadership Supervise RBTs, supervisors, and administrative staff Lead onboarding, training, coaching, and performance check-ins Build a positive, team-focused culture that supports retention Lead team meetings and day-to-day communication Scheduling & Coordination Create and manage master staff and client schedules Assign therapists strategically based on client needs and supervisor input Manage cancellations, absences, and coverage planning Track session hours, attendance, and authorizations Systems, Policies & Process Development Develop operational SOPs and workflows Improve scheduling, communication, documentation, and program systems Support growth and scalability initiatives with CEO & Clinical Director Compliance & Quality Assurance Ensure adherence to HIPAA and operational compliance requirements Conduct documentation audits for completeness and timeliness Coordinate with billing and authorization teams Monitor operational KPIs and identify areas for improvement Family Experience & Client Services Serve as families’ primary point of contact for operational needs Support onboarding, tours, and scheduling updates Handle concerns professionally, ensuring positive family experience Strategic Leadership Provide operational reporting and insights to CEO Support capacity management, staffing planning, and program expansion Track metrics such as session completion, staff utilization, and attendance trends
Requirements
- Master’s degree in Special Education, Education, Healthcare Administration, or related field required
- 5+ years in operations, coordination, or program management (school, ABA, daycare, therapy center, or healthcare preferred)
- Experience supervising teams of 10–20+
- Scheduling, compliance monitoring, and systems development experience
- Experience working with children with autism required
- Excellent leadership and communication abilities
- Strong organizational and project-management skills
- Ability to manage priorities, troubleshoot, and make decisions
- Proficient with scheduling software and Google Workspace
- Empathy, patience, and professionalism working with families
- Strong follow-through and accountability
Nice To Haves
- Background in autism or developmental disabilities strongly preferred
Responsibilities
- Oversee day-to-day clinic operations to ensure smooth programming and exceptional client experience
- Maintain facility readiness, safety standards, supplies, and equipment
- Manage operational problem-solving, coverage needs, and schedule adjustments
- Supervise RBTs, supervisors, and administrative staff
- Lead onboarding, training, coaching, and performance check-ins
- Build a positive, team-focused culture that supports retention
- Lead team meetings and day-to-day communication
- Create and manage master staff and client schedules
- Assign therapists strategically based on client needs and supervisor input
- Manage cancellations, absences, and coverage planning
- Track session hours, attendance, and authorizations
- Develop operational SOPs and workflows
- Improve scheduling, communication, documentation, and program systems
- Support growth and scalability initiatives with CEO & Clinical Director
- Ensure adherence to HIPAA and operational compliance requirements
- Conduct documentation audits for completeness and timeliness
- Coordinate with billing and authorization teams
- Monitor operational KPIs and identify areas for improvement
- Serve as families’ primary point of contact for operational needs
- Support onboarding, tours, and scheduling updates
- Handle concerns professionally, ensuring positive family experience
- Provide operational reporting and insights to CEO
- Support capacity management, staffing planning, and program expansion
- Track metrics such as session completion, staff utilization, and attendance trends
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
