Clinic Operations Manager

Saban Community Clinic • Los Angeles, CA

21d • $90,000 - $100,000 • Onsite

About The Position

At Saban we believe in the employee experience, and know you are the heart of our business! Work shouldnt consume your life, we believe in Work-Life-Balance and strive for flexibility through various company perks. Benefits and Perks: Free Medical coverage options We cover all out of pocket expenses! Chiropractor/Acupuncture covered at 100% in-network HMO and PPO Dental coverage options Vision 403(b) retirement plans with employer matching Generous paid time off including 1-Week Holiday closure for Christmas & New Years! Competitive Wages & Annual Merit Increase Duties and Responsibilities: Directly supervise the front desk supervisor, back office/MA supervisor, including recruiting, training, coaching, and developing and performance management. Proactively manage and schedule staff appropriately while continually evaluating staffing needs. Analyze data reports and work with the DOO to develop strategies, execute, maintain, and update workflows and standard operational procedures, monitoring for sustainability of the changes and leading the assigned team through change management processes. Manage inventory, equipment, and budget for each individual clinic site, including the cost of supplies (including vaccines and medications) and reduce the amount of waste and spoilage. Ensure compliance with federal regulations (i.e. infectious disease, labor laws, HRSA regulations), and enforce policies and procedures in alignment with these regulations. Monitor and track productivity and the effectiveness of clinic processes by identifying and using key performance indicators, individual staff productivity goals, error logs and grievances/incidents to develop improvement plans, ensuring that supporting technology systems are used appropriately and fully utilized. Liaison in cases of emergency, for example, when power is out, when a threat to safety occurs, and in the event of any natural disaster. Lead the site through audits (internal and external) and ensure that compliance with those audits is maintained. This includes chart audit adherence. Monitor the site productivity for visits completed and ensure that adherence to patient care is balanced with management of the schedules. Ensures that daily huddles between clinical and admin teams take place and undertake continuous rounds of all departments to ensure ongoing operational readiness. Ensure that each clinic site is well maintained, and appropriate signage is always placed, including up to date licensing and compliance requirements. Maintians a system for expeditious and compliant communication of patient information within the clinic including responsiveness to patient calls, appropriate handling of critical laboratory results, and patient hospitalization information. Submit reports monthly (or on an as needed basis) and attend weekly 1:1s on progress and status of departments workload/barriers/needs to Director of Operations. Position Requirements: Bachelor’s degree preferably in healthcare administration, public health, or nursing with five years of leadership experience directly leading a complex multi-site, medical group environment or equivalent experience. Minimum five years of medical assistant and front desk management experience required, or LVN License preferred. Experience managing project planning and budgeting preferred. Site audit experience required, HRSA OSV audit experience preferred. Knowledge of Lean & Six Sigma and/or change management processes preferred. Basic knowledge of medications and clinical information preferred. Proven record of managing change and leading team to successful results/performance based on organizationally aligned strategic goals. (required) Demonstrated ability to provide coaching and development of subordinates to achieve individual and organizational excellence. (required) Fluency in another language such as Spanis, Korean, Armenian or Russian preferred. Covid vaccination and booster

Requirements

• Bachelor’s degree preferably in healthcare administration, public health, or nursing with five years of leadership experience directly leading a complex multi-site, medical group environment or equivalent experience.
• Minimum five years of medical assistant and front desk management experience required, or LVN License preferred.
• Proven record of managing change and leading team to successful results/performance based on organizationally aligned strategic goals.
• Demonstrated ability to provide coaching and development of subordinates to achieve individual and organizational excellence.
• Covid vaccination and booster

Nice To Haves

• Experience managing project planning and budgeting preferred.
• Site audit experience required, HRSA OSV audit experience preferred.
• Knowledge of Lean & Six Sigma and/or change management processes preferred.
• Basic knowledge of medications and clinical information preferred.
• Fluency in another language such as Spanis, Korean, Armenian or Russian preferred.

Responsibilities

• Directly supervise the front desk supervisor, back office/MA supervisor, including recruiting, training, coaching, and developing and performance management.
• Proactively manage and schedule staff appropriately while continually evaluating staffing needs.
• Analyze data reports and work with the DOO to develop strategies, execute, maintain, and update workflows and standard operational procedures, monitoring for sustainability of the changes and leading the assigned team through change management processes.
• Manage inventory, equipment, and budget for each individual clinic site, including the cost of supplies (including vaccines and medications) and reduce the amount of waste and spoilage.
• Ensure compliance with federal regulations (i.e. infectious disease, labor laws, HRSA regulations), and enforce policies and procedures in alignment with these regulations.
• Monitor and track productivity and the effectiveness of clinic processes by identifying and using key performance indicators, individual staff productivity goals, error logs and grievances/incidents to develop improvement plans, ensuring that supporting technology systems are used appropriately and fully utilized.
• Liaison in cases of emergency, for example, when power is out, when a threat to safety occurs, and in the event of any natural disaster.
• Lead the site through audits (internal and external) and ensure that compliance with those audits is maintained. This includes chart audit adherence.
• Monitor the site productivity for visits completed and ensure that adherence to patient care is balanced with management of the schedules.
• Ensures that daily huddles between clinical and admin teams take place and undertake continuous rounds of all departments to ensure ongoing operational readiness.
• Ensure that each clinic site is well maintained, and appropriate signage is always placed, including up to date licensing and compliance requirements.
• Maintains a system for expeditious and compliant communication of patient information within the clinic including responsiveness to patient calls, appropriate handling of critical laboratory results, and patient hospitalization information.
• Submit reports monthly (or on an as needed basis) and attend weekly 1:1s on progress and status of departments workload/barriers/needs to Director of Operations.

Benefits

• Free Medical coverage options We cover all out of pocket expenses!
• Chiropractor/Acupuncture covered at 100% in-network
• HMO and PPO Dental coverage options
• Vision
• 403(b) retirement plans with employer matching
• Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
• Competitive Wages & Annual Merit Increase

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees