Clinic Office Assistant

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

9d

About The Position

The Clinic Office Assistant will float between scheduling and registration. Tasks will include appointment scheduling of physician follow-ups and coordinating with the Infusion scheduler to make sure appointments are in order. They may perform regular maintenance on provider schedules according to the on-call schedule, collect payments and answer basic billing questions, process medical records batches, and answer incoming calls. The applicant will work with all staff to ensure patient satisfaction upon arrival. They will ensure all registration requirements are met in accordance with FirstHealth and Cancer Center policies. May refer patients to support services across the Cancer Center.

Requirements

• Excellent communication skills
• Computer skills

Nice To Haves

• Associate degree
• Three years in a physician’s office
• Previous scheduling experience
• Collections experience
• Experience with the Epic EMR
• Office skills
• Knowledge of medical terminology
• Knowledge of insurance terminology

Responsibilities

• Appointment scheduling of physician follow-ups
• Coordinating with the Infusion scheduler
• Perform regular maintenance on provider schedules
• Collect payments
• Answer basic billing questions
• Process medical records batches
• Answer incoming calls
• Ensure patient satisfaction upon arrival
• Ensure all registration requirements are met
• Refer patients to support services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees