Clinic Office Assistant

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

9d

About The Position

The Clinic Office Assistant is primarily responsible for appointment scheduling of physician follow-ups and coordinating with the Infusion scheduler to make sure appointments are in order. This position will also perform regular maintenance on provider schedules according to the On Call schedule. Also collects copays and payments, answers basic billing questions, processes medical records batches, and answers incoming calls. The COA will also work in conjunction with the New Patient Coordinator to make sure New Patients are scheduled accordingly. Cross-training may include training at Registration and in New Patient Coordination.

Requirements

• Excellent communication skills
• Computer skills

Nice To Haves

• Associate degree
• Three years in a physician’s office
• Previous scheduling and collections experience
• Experience with the Epic EMR
• Office skills
• Knowledge of medical terminology
• Insurance terminology

Responsibilities

• Appointment scheduling of physician follow-ups
• Coordinating with the Infusion scheduler
• Performing maintenance on provider schedules
• Collecting copays and payments
• Answering basic billing questions
• Processing medical records batches
• Answering incoming calls
• Working with the New Patient Coordinator to schedule New Patients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees