Clinic Medical Office Assistant

AVEM BUSINESS SOLUTIONS LLC•Stroud, OK

3d•Onsite

About The Position

JOB PURPOSE: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Help in back office when needed. Participates in performance improvement activities. ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO: Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support. Registers all patient using sign-in sheets; gives new patients medical forms to complete. Verifies patient demographic, employment and insurance information. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Supports and maintains a culture of safety and quality. Explains billing policies, collects copayments; refers patients without insurance to the office manager. Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients. Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members. Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients. Maintains daily patient log. Files lab and test results, files patient charts daily. Collects payments, writes receipts, writes payments in ledger, balances petty cash, make bank deposits. Help in back office with drawing blood, injections, and rooming patients when needed. Maintains a good working relationship with office staff members and physicians. Performs other duties as assigned within scope of practice. Interact and cope effectively with diverse populations in stressful situations resulting from trauma and illness. Participate in performance improvement activities utilizing principles to support and improve patient care. BEHAVIORAL STANDARDS The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company. Exhibit positive customer service behavior in every day work interactions. Demonstrate a courteous and respectful attitude to internal workforce and external customers. Communicate accurately and appropriately. Handle difficult situations in a discreet and professional manner. Hold self-accountable for professional practice. Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals. Keep current with literature regarding changing practices, interventions and best practices in patient care. Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements. Act as a preceptor as requested. Demonstrate excellent work attendance and attend and actively participate in a variety of meetings and training sessions as required. Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

Requirements

One (1) year experience in office setting or hospital setting.
EDUCATION/QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered. This job requires visual abilities, auditory abilities, must be intact to perform duties.
Frequent standing, walking, and sitting is required.
Must be able to lift at least 50 pounds.
Must have the physical strength and agility to maneuver patients for a variety of exams.

Nice To Haves

Experience with billing and insurance preferred.
Experience drawing blood, and giving injections preferred.
Current BLS preferred.

Responsibilities

Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.
Registers all patient using sign-in sheets; gives new patients medical forms to complete.
Verifies patient demographic, employment and insurance information.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Supports and maintains a culture of safety and quality.
Explains billing policies, collects copayments; refers patients without insurance to the office manager.
Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
Maintains daily patient log.
Files lab and test results, files patient charts daily.
Collects payments, writes receipts, writes payments in ledger, balances petty cash, make bank deposits.
Help in back office with drawing blood, injections, and rooming patients when needed.
Maintains a good working relationship with office staff members and physicians.
Performs other duties as assigned within scope of practice.
Interact and cope effectively with diverse populations in stressful situations resulting from trauma and illness.
Participate in performance improvement activities utilizing principles to support and improve patient care.