Clinic Manager

Azul Cosmetic Surgery and Medical Spa•Fort Myers, FL

About The Position

The Clinic Manager is responsible for strategically positioning the clinic for consistent growth by ensuring daily operations are smooth and effective and empowering employees while ensuring the clinic delivers the highest level of service to clients. Must be willing travel to all locations (6 clinics) and surgery center (1).

Requirements

RN degree required.
3+ years of relevant experience; experience in retail, hospitality, or spa industry is desired.
3+ years of experience in managing teams of 20+ personnel to achieve high performance required.
Ability to lead, coach and develop employees to achieve goals.
Must be willing to work a flexible schedule to accomplish all major responsibilities. This includes traveling to all our locations.
Ability to perform job functions with minimal supervision.
Demonstrated ability to learn quickly, anticipate challenges and develop solutions.
Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations.
Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization.
Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies.
Prolonged periods of sitting at a desk and working on a computer
Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Nice To Haves

3+ years of relevant experience; experience in retail, hospitality, or spa industry is desired.

Responsibilities

Oversees, monitors, and evaluates daily operations of the clinic and surgery center to ensure a productive and efficient work environment.
Maintain all standards and documentation requirements as required by AAAA credentialing agency.
Determines qualifications and competencies required for clinic staff.
Recruits, selects, trains, and assigns work to staff.
Develops performance standards, evaluates performance, and initiates and/or makes recommendations for personnel actions (hiring, terminating, promoting, demoting, disciplining, etc.).
Manage all aspects of clinic operations, including customer service, employee management, and administrative responsibilities so that they are in accordance with our standards, policies, and procedures.
Monitor clinic goals, including but not limited to revenue, margins, discounts, budgets, and new/return clients.
Recruit, retain, and develop a high-performing and diverse team.
Support staff growth through 1:1 touch bases and training.
Demonstrate clinic leadership by actively working in the clinic and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance.
Implements guidelines and enforces clinic policies and procedures.
Ensures HIPPA compliance standards for all medical records.
Handles inquiries, and research problems, provide solutions and incorporates quality improvement data and/or patient satisfaction data into clinic goals.
Oversee, track, and address all client feedback; report to management and share with impacted employees.
Orders and monitors inventories for staff and medical supplies.
Ensures accuracy in payments, billing, and vendor contracts.
Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company.
Take initiative to improve systems, policies, and procedures to increase efficiency and level of service.
Conduct monthly meetings with staff and as required for all regulatory companies.
Assist the leadership team with additional tasks or duties as requested.