UNIV - Clinic Manager | Urgent Care, Special Needs and Endodontics - College of Dental Medicine

Medical University of South Carolina•Charleston, SC

5d•Onsite

About The Position

The Floor Clinical Manager provides operational leadership and direct clinical support for a designated floor within the College of Dental Medicine (CDM) clinics. This position manages the daily activities of dental assistants and dental hygienists to ensure high-quality, efficient patient care and compliance with clinical protocols. The Floor Clinical Manager also functions clinically in their discipline (Dental Assistant III or Dental Hygienist) to support patient care when needed.

Requirements

A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services.

Responsibilities

Supervise and coordinate the daily activities of dental assistants and hygienists assigned to the clinic floor.
Oversee clinical workflows, ensure adequate staffing, and reassign team members based on operational needs.
Conduct routine staff meetings and collaborate with other Floor Managers and the Director of Clinical Operations to maintain operational consistency.
Monitor staff performance, provide coaching and feedback, and participate in performance evaluations.
Provide chairside dental assisting for specialty providers using four-handed dentistry techniques or perform preventive care as a licensed dental hygienist.
Prepare, set up, and break down operatories for procedures, maintaining strict adherence to infection control protocols.
Update and utilize the Electronic Health Record (EHR) to document patient care activities.
Acquire dental imaging (e.g., periapical, panoramic, 3D) following safety standards, as appropriate to licensure and certification.
Maintain inventory of dental instruments, supplies, and materials for the assigned floor.
Anticipate needs, place supply orders, verify deliveries, and resolve supply chain issues in coordination with the Director of Clinical Operations.
Ensure all operatories and storage areas are properly stocked, organized, and compliant with regulatory standards.
Ensure staff adherence to CDM, MUSC, OSHA, HIPAA, and other applicable policies and procedures.
Provide training and onboarding support for new dental assistants and hygienists on floor-specific protocols.
Serve as a floor-level resource for infection control, equipment troubleshooting, and incident reporting.