Clinic Manager

Community Medical Services•Milwaukee, WI

About The Position

Community Medical Services (CMS) is hiring a Clinic Manager to help those suffering from addictions to opioids and other illicit substances gain access to care. By leveraging your prior supervisory experience to ensure the smooth daily operation of the clinic, you’ll provide a safe place for anyone looking to start their recovery journey with us. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development We’re looking for someone who: Is confident managing clinic staff. You’ll be invested in their training, supportive of their development, dialed into their performance, and committed to fostering a communicative, positive environment where they can do their best work. Has an eye toward growth. You’ll work with the Regional Operations Director to develop business plans for new programs and other strategic initiatives within our clinics. Loves a good system. You’ll develop policies and procedures for division functions, including streamlining processes and solutions to monitor performance and foster quality improvement initiatives.

Requirements

High School Diploma required
At least two (2) years of experience in behavioral health or health services preferred
Prior supervisory experience, or experience leading individuals or teams required

Responsibilities

Hire, train, and guide the patient services team and supervisors.
Determine staffing standards for clinics based on patient care needs, workflow, and other clinical needs.
Identify, de-escalate, and solve patient concerns as they arise
Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
Ensure appropriate coordination of care for patients, including managing patient flow at the site.
Establish KPI’s regarding customer service standards and model expected behaviors that demonstrate service excellence with a focus on patient care.
Manage outside agency inspections and assist in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
Work alongside assigned Clinical Coordinator to assist with grievances, appeals, and complaints from clients and oversight agencies of assigned clinics