Clinic Coordinator - (Mon-Fri 11:30am-8pm)

Dana-Farber Cancer Institute•Newton, MA

60d•$22 - $26•Onsite

About The Position

This position is 100% on-site Monday through Friday 11:30am-8pm and is eligible for our Evening Shift Differential. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

Excellent verbal and written communication skills
Working knowledge of computers and technology
Excellent customer service
Ability to function as an integral member of the team
Strong organizational skills with the ability to multi-task
Strong problem solving and critical thinking skills
Demonstrated flexibility and ability to take on additional responsibilities as situations require
Ability to adapt to ever-changing environment

Nice To Haves

Bachelor's degree preferred.
Experience working in a customer service setting preferred.
Proficiency in technology and complex computer systems required.

Responsibilities

Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
Maintains confidentiality of Protected Health Information (PHI)
Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
Participates in training new team members as requested
Delivers outstanding customer service to internal and external customers
Timely, accurately and curiously? responds to the needs of internal and external customers
Ability to deescalate patient grievances, maintain customer service standards, and involve floor leadership as necessary
Demonstrates ability to effectively communicate across leadership levels and with varying audiences
Synthesizes and communicates complex information in patient friendly terms
Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders
Works effectively as a member of the team and across functional teams
Fosters a sense of shared responsibility among the team
Recognizes emergencies and appropriately responds using standard operating procedures
Compliance with DFCI policies and procedures
Understanding their role and responsibility in obtaining successful Joint Commission accreditation
HIPPA regulation compliance
Completion of assigned AEU and Health Stream competencies
Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information.
Actively participates and provides constructive feedback on quality improvement project
Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
Actively engaged in system upgrades and effected operational changes
Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads