CLINIC CLERICAL COORDINATOR - UGHS Orthopedics & Sports Medicine

Union General Hospital•Blairsville, GA

1d•Onsite

About The Position

Responsible for front office flow and front office operations within the clinic(s). Responsible for greeting patients and visitors, scheduling appointments, relaying messages and registration of patients for appointments. Coordinates patient check-in procedures, collects patient payments, and manages all information necessary for complete patient demographics.

Requirements

High School Diploma or GED required.
Front Desk Lead must be computer literate and able to operate EHR and multiple Microsoft Office applications.
Must have a minimum of 5 years of Healthcare Clinic Experience

Nice To Haves

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect and have exceptional leadership skills.
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures

Responsibilities

Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
Ensures patient information is complete and accurate; updates patient profiles and scans required documents in EHR if necessary
Collects co-payments and outstanding balances
Manages patient monies collected and closes batches at end of day
Provides necessary release and HIPAA forms to patient for completion and signature
Informs clinical staff or other appropriate parties of patient arrivals
Ensures that insurance plan benefits are verified
Ensures patient referrals are obtained as required by managed care plans
Monitors schedule and organizes patient flow for office appointments
Cancels and/or marks missed appointments as no show when necessary
Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice Manager
Meets or exceeds quality and productivity standards as set by the Practice Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other office or billing staff and ensures that requests are handled promptly and effectively
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Responsible for reconciling daily deposits for the clinic and maintaining clinic financial logs
Responsible for training of front office staff as it relates to front office duties
Notifies management of any obstacles or needs the team might have or need in order to effective perform job duties
Manages provider schedules and works in coordination with practice manager to block provider schedules for approved time off etc.
Any other duties and/or special projects as assigned by practice manager/practice administrator
Coordinate Drug Rep Lunches and Educational Meetings