Clinic Assistant

Hudson Hospital•Woodbury, MN

4h•Onsite

About The Position

HealthPartners is hiring a Clinic Assistant at their Woodbury Clinic. This position serves as a vital point of contact for patients entering HPMG Clinics, facilitating appointment scheduling and ensuring accurate collection of current financial and demographic information, which directly impacts revenue collection for the medical group. The role emphasizes service excellence centered on patient care and relationships, with all employees accountable to work as effective team members. HealthPartners is a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. They also integrate research and education through HealthPartners Institute, training medical professionals and conducting innovative research. The organization is committed to fostering an inclusive environment, encouraging new ways of thinking, celebrating differences, and recognizing hard work, while working to increase diversity and inclusion, advance health equity, and partner with the community.

Requirements

High School diploma or GED
Meets one of the following: Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills

Responsibilities

Care for each person as he/she would like to be cared for by putting the patient first at every opportunity, listening to understand each patient, showing concern for each patient, and acting individually and with others to meet each patient’s needs.
Check in patients in an accurate and professional manner, identify and accurately collect co-pays or appropriate fees, use computer-based system to verify patient information, understand and communicate benefit changes to members or refer to appropriate resource, communicate wait times in a diplomatic manner, direct patients to the appropriate care area, prepare reconciliation report, and provide patients with appropriate forms, questionnaires, etc.
Schedule appointments in an accurate and timely manner according to Advanced Access principles, maintain knowledge of appointment scheduling practices, and maintain knowledge of appointment scheduling policies and procedures.
Complete the registration process, including reviewing the registration information for completeness and accuracy and obtaining further information if necessary, verify insurance eligibility if necessary, register patients in an accurate, efficient, and timely manner, and identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Provide patient with information required to schedule specialty appointments.
Answer telephone and respond appropriately to the caller, take and relay messages requiring follow-up to appropriate individuals, prepare records and materials for new patient appointments, and assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met, coordinate schedule templates, coordinate emergency schedule changes, coordinate schedule holds consistent with Advanced Access principles, and coordinate schedules regarding provider vacation, rounding, and other out of clinic changes.
Perform other duties as assigned.