Clinic Assistant Manager (51658)

NEVADA HUMANE SOCIETY•Reno, NV

3d•$50,000 - $60,000•Onsite

About The Position

Want to work for a progressive, effective, and innovative lifesaving animal shelter caring for nearly 10,000 animals a year? Join our team at the Nevada Humane Society as a Clinic Assistant Manager at our Reno Campus. We are proud to be a high save organization and are looking for individuals who enjoy working with people as much as working with animals. Help us care for our animal population daily and match families with a new best friend. We offer a fast-paced environment with competitive pay, and a free medical benefits package! The Assistant Clinic Manager works collaboratively with the Clinic Manager and Medical Director, in alignment with organizational goals to provide leadership, direction, and inspiration to the medical team. The Assistant Clinic Manager supports staff development, promotes cooperation, participation, innovation, and decision-making. The Assistant Clinic Manager emphasizes openness, accountability, and communication within the department and across the organization and builds a team that reflects a compassion for animals and people. The Reno/Tahoe region is host to a growing population of motivated professionals who work hard but value a work life balance and lean into the numerous outdoor recreational opportunities of the region. Sweeping ski and snowboard vistas pair with stunning water experiences at nearby Lake Tahoe and Pyramid Lake, complemented by numerous hiking, biking and park amenities – together these options make an active day in the valley or in the nearby mountains a matter of which terrain you want to experience. In fact, Reno was named by Outsider Magazine as the #1 Happiest Place to Live in the United States in 2023, citing the burgeoning craft brewing scene, its annual monthlong summer art festival (Artown), as well as the prolific Burning Man installations made public thanks to its proximity to Burning Man, and the relatively affordable cost of living. Home to Nevada’s first university, the University of Nevada, Reno, the region comes alive with school spirit. It also boasts an impressive number of community-minded professionals, a number that is growing thanks to blue chip companies like Tesla and Microsoft. With approximately 300 days of sunlight each year, a diverse economy, and a wealth of options for adventure, the Reno/Tahoe area is a perfect home for a nonprofit professional looking to continue the next chapter of their career in a bustling and welcoming community.

Requirements

Demonstrated ability to ensure compliance with employment laws and organizational policies.
Demonstrated leadership with a proven ability to develop teams while cultivating a positive, collaborative work environment.
18 years of age or older.
Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
Staying updated on community developments, particularly in animal welfare.
High degree of accuracy and meticulous attention to detail.
Excellent verbal, written, and observational skills.
Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
Demonstrated commitment to the welfare of animals and alignment with the mission of the Nevada Humane Society.
Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
Strict adherence to all local regulations concerning the ownership and care of personal animals.
Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
Maintaining a consistently positive and professional demeanor is essential.
A sincere interest in the Nevada Humane Society’s mission and vision.

Nice To Haves

Demonstrated ability to manage employee onboarding, training, and performance evaluations.
Experience handling employee relations issues and ensuring compliance with employment laws and organizational policies.
Proven experience managing staff, including onboarding, training, performance evaluations, and employee relations.
1+ years’ experience in managing in a Veterinary clinical setting. Shelter medicine is preferred.
Experience in same or related position in a nonprofit setting-preferably animal welfare.
Record of continually increasing responsibilities with measurable results.

Responsibilities

Provide direct daily leadership, coaching, and hands-on support to veterinary technicians, veterinary assistants, and support staff across the four clinic subdepartments: Medicine, Surgery, Treatment, and Intake.
Serve as the primary on-floor leader and resource for staff, offering real-time guidance, problem-solving, mentoring, and assistance during shifts to ensure efficient patient flow and high standards of care in a fast-paced shelter environment.
Foster a positive, collaborative team culture by conducting regular one-on-one check-ins, team huddles, and performance feedback sessions; recognize strengths, address performance or interpersonal issues promptly, and support staff development and cross-training between subdepartments.
Assist with staff training, onboarding new hires, and ongoing education to build a skilled, resilient team capable of handling high-volume shelter medicine, including intake exams, shelter treatments, medication administration, and HQHVSN surgeries.
Oversee daily workflow and coordination between the Medicine, Surgery, Treatment, and Intake subdepartments to ensure timely completion of critical tasks, such as 24-hour intake physical exams, ongoing shelter animal medical care, medication rounds, and surgical procedures.
Monitor and support the quality of animal care and welfare across all areas, promoting low-stress handling, infection control, compassionate practices, and adherence to clinic protocols and safety standards; provide immediate coaching and retraining as needed.
Step in when needed to complete scheduling and inventory management tasks when the Clinic Manager is absent, ensuring continuity of operations without disruption to patient care or staff coverage
As needed, assists with the development, editing, and maintenance of Standard Operating Procedures (SOPs) and clinic policies
Facilitate clear communication within the clinic team and with shelter staff to prioritize shelter animal needs and maintain smooth integration of services across departments.
Model professional, compassionate behavior and uphold the shelter’s mission while working collaboratively in a resource-conscious, high-volume setting.
Escalate complex administrative, budgetary, or personnel matters to the Clinic Manager as appropriate, maintaining focus on employee support and daily operational leadership.
Assist the Clinic Manager in the hiring process, including participating in interviews, candidate evaluations, and onboarding new staff members.
Helps promote fundraising activities and solicit support of agency overall.
Interacts with co-workers and volunteers in an efficient and courteous manner to ensure a cooperative team environment amongst all departments.
Maintain and promote a positive public image relevant to Nevada Humane Society standards.
Professionally represents Nevada Humane Society with customers, donors, and business partners.
Attend and participate in departmental and shelter meetings.
Attend educational conferences/seminars as recommended/approved.
In the event of an emergency, assist with the handling and evacuation of animals located at any Nevada Humane Society campus.
Participate in disaster preparedness and response activities for the organization and community as it pertains to pet-related needs.
Address and/or report any safety hazards or unsafe activities.
Perform other responsibilities as requested by direct management, and/or the CEO.