Clients Rights Advocate

Wingspan Care Group•Shaker Heights, OH

23h

About The Position

The role of the Clients Rights Advocate ensures that Agency clients are treated with respect and dignity as well as ensures that the rights of clients are not abridged. The Clients Rights Advocate is responsible for addressing all client-related incidents that could be due to a clients’ rights violation as well as investigating all client grievances and allegations.

Requirements

Education: Minimum Master’s Degree in Social Work or related field, or equivalent work experience required.
Licensure: Valid Ohio LSW or LPC required.
Skills: Thorough knowledge of clients rights rules and regulations.
Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, behavioral interventions, and substance abuse therapy.
Core Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Cultural Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Interpersonal Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Professional & Ethical Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Collaboration & Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
Problem-Solving & Decision-Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
Service Orientation: Anticipate, recognize, and meet the needs of others, whether they are clients or not.
Technical Proficiency: Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions.
Experience: Experience working with children, adolescents and their families.

Responsibilities

Investigate all client grievances and allegations as well as any concerns relayed by management regarding alleged clients’ rights violations...
Notify any County agencies and other regulatory agencies of allegations. As appropriate, partner with County and regulatory agencies on investigations.
Investigate all incidents referred by the Director of Risk Management or Director of Quality Improvement by conducting interviews with clients and staff as necessary.
Report all findings to appropriate program and administrative staff.
Provide feedback and assistance in the development of corrective actions plans to address client treatment issues.
Develop mechanisms that enable clients to express their concerns freely.
Train staff in regulations, policies and procedures regarding clients’ rights.
Attend Performance Improvement and MUI/Incident Committee meetings, appropriate sub-committees, Patient Care Monitoring (PCM) meetings, Root Cause Analysis meetings and MH/AOD Board sponsored Client Right’s Advocate meetings.
Contribute to the development and maintenance of the Agency’s systems and clinical records through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Attend scheduled staff meetings, supervision and on-going training.
All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
Other duties as assigned by management.

Benefits

Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
50% tuition reduction at Case Western Reserve University for the MSW program
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care