Client Training Specialist

Kicksite•Overland Park, KS

1d•$45,000 - $50,000•Hybrid

About The Position

We are seeking a highly organized and customer-focused Client Training Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for our website and software clients. As a Client Training Specialist, you will guide clients through the onboarding process, gather all necessary materials, and coordinate with internal teams to ensure a fantastic onboarding experience for our software and website clients. Your exceptional communication and organizational skills will play a key role in setting our clients up for long-term success. About Kicksite: Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD!

Requirements

Experience in client onboarding, account management, or a similar customer-facing role.
Exceptional organizational and time management skills, with the ability to manage multiple clients and projects simultaneously.
Strong written and verbal communication skills, with a customer-centric approach.
Proficiency in using CRM and project management tools (Hubspot and JIRA)
Problem-solving mindset with a proactive approach to addressing client needs and challenges.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Familiarity with website development processes and terminology is a plus.

Responsibilities

Serve as the primary point of contact for new clients during the onboarding process.
Conduct kickoff meetings to explain the onboarding process, set expectations, and address client questions.
Develop and maintain strong relationships with clients to ensure a positive experience during the onboarding process.
Work closely with clients to gather all required materials, including data, logos, images, content, branding guidelines, and any other assets needed for their website or software.
Provide clear instructions and templates to streamline material submission.
Ensure all materials meet project standards and deadlines.
Maintain accurate records of client interactions, materials, and project statuses using our CRM or project management tools.
Prepare regular reports on onboarding progress and client feedback for the Success Associate Team Lead.