Client Training & Community Manager

Headspace

1d • $64,800 - $90,000 • Remote

About The Position

This role sits in our ‘Organizational Experiences’ Team who engage with our corporate customers to onboard and train their employee populations.
In this role, you’ll design and deliver high-impact training, facilitation, and community experiences for Headspace’s strategic enterprise clients and partners. Your work will support adoption, engagement, and long-term value for employee populations, while helping scale Headspace’s training and engagement strategies.
This role blends live facilitation, learning and content development, community programming, and client partnership. You’ll work closely with Client Success, leadership, and cross-functional teams, balancing hands-on delivery with longer-term training and product development.
We are hiring candidates located in the Eastern Time Zone due to the clients this position will support.

Requirements

• 5+ years of experience designing and delivering learning, training, or engagement experiences for enterprise audiences.
• Strong public-speaking and facilitation skills across virtual and in-person settings, with a demonstrated ability to create engaging, thoughtful, and psychologically safe learning experiences around mental health and well-being.
• A creative and curious approach to facilitation and learning design, with a track record of continually improving experiences based on feedback, insight, and experimentation.
• Experience partnering with external stakeholders, including large organizations and teams such as HR, People, Learning, or Wellness (or equivalent functions).
• A proactive, results-oriented mindset, with comfort taking initiative, improving processes, and balancing speed with care, quality, and user-centered decision-making.
• A genuine commitment to improving workplace well-being and mental health, and the ability to communicate this purpose in a clear, authentic, and engaging way. We value strong facilitation fundamentals, learning agility, and the ability to grow into new domains.
• Domestic and international travel may be required for this role. A valid passport/visa is required.
• Given the client-facing delivery aspect of this role, occasional early morning deliveries (6-7am EST) and evening (9-10pm EST) may be expected.

Nice To Haves

• Relevant backgrounds include training, coaching, learning & development, client consultancy, business or behavioral psychology, education, healthcare, wellness, or other behavioral health–adjacent fields.
• Experience in the mental health space.
• Comfortable working across tools such as LMS platforms, community forums, webinar tools, and collaboration systems (e.g., Google Suite, Zoom, Slack, project management tools).

Responsibilities

• Training Delivery & Facilitation
• Deliver engaging, high-quality virtual and in-person training experiences for strategic enterprise clients and partners, with the goal of driving Headspace adoption and employee engagement.
• Facilitate sessions on mental health and well-being topics with confidence, care, and credibility, reflected in consistent positive client feedback.
• Support client launches, key meetings, and high-impact moments as a trusted facilitator and thought partner.
• Support with cross-functional event coordination for strategic accounts and events.
• Community Program Development
• Drive and evolve Headspace’s Champions and Community programs, developing products and experiences that engage champions and leaders within client organizations.
• Own the day-to-day experience of the Client Admin Community, including moderation, programming, forums, meetups, and events.
• Client Partnership & Relationship Support
• Act as a consultative partner to enterprise clients, helping shape engagement strategies and recommending relevant training and community experiences.
• Partner closely with the Client Success team to support high-impact and higher-complexity enterprise accounts, contributing to long-term client success and reduced risk.
• Content, Product & Instructional Design
• Create new and update existing Headspace training content in response to client feedback, business needs, and team strategy.
• Support training and engagement projects from concept through delivery, collaborating with leadership and cross-functional partners to solve challenges and build scalable solutions.
• Design net-new trainings and engagement products from a blank slate, aligned with Headspace’s brand, voice, and design principles.
• Internal Enablement & Development
• Support the training and ongoing development of Headspace’s internal and external facilitator network.
• Contribute to strategic team initiatives as priorities evolve, which may include building new engagement products, improving processes, supporting data analysis, or enabling internal teams.
• Commit to ongoing personal and professional development, including continued learning in mental health, facilitation, and Headspace content.

Benefits

• At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed