Client Technology Specialist

maurices•Duluth, MN

3d•$50,000 - $60,000•Onsite

About The Position

Brand Overview: maurices is a women’s apparel retailer that celebrates feel good fashion for real life. It’s committed to its service with style promise and offering affordable fashion that takes women from workday to weekend and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is famous for its versatile styles including key categories such as denim, dresses, tops, and more. Established in 1931, maurices operates 935 stores in communities across North America. Discover even more fashion at maurices.com. Ready to apply? We currently have an opportunity for a Client Technology Specialist to join our team located at our Corporate Office-maurices-Duluth, MN 55802. Ready to help bring feel good fashion for real life™ to hometowns across North America? Join our family of amazing individuals in our corporate office in Duluth, Minnesota, ranked one of the Top 100 Best Places to Live in 2019. Since 1931, we’ve helped women look and feel their best every day — making maurices not only a special place to shop, but a great place to work and connect. Apply today! Position Overview: Performance requirements Support client technologies across the Maurices user community Actively and consistently support all efforts to simplify and enhance the customer experience Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures Work with desktop engineering to design and refine desktop configurations Plan, test and implement new or revised desktop solutions Work with the broader IT team to resolve high level hardware and software issues Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required Work with Client Technologies Engineering to maintain accurate hardware and software inventories Provide process, procedure and technical training to the extended support team, including Service Desk Specialists, as required Lead and/or participate on project teams Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables. Keep abreast of developments, releases, roadmaps and issues of both business applications and store infrastructure, and share the information with interested parties Work with diverse teams to coordinate project activities and share knowledge Provide training to various user communities on proper use and security of all systems, including new procedures when necessary Embrace disciplined IT service management principles Commitment to Service Management frameworks that include Incident, Change, and Problem Management excellence Understand, review, and approve performance metrics to ensure agreed-upon outcomes are delivered Create, maintain, and analyze documentation to enable effective use and efficient ongoing support operations via the Service Desk. Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as required Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members. Consult with others to assess, analyze, and ensure the resolution technical problems/issues Enable growth initiatives and lead risk mitigation initiatives Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events Ensures all assigned tasks are completed as directed and on time

Requirements

Associate Degree or Bachelor's in Computer Science, Information Systems, related degree or equivalent years of real work experience.
Technical aptitude and basic knowledge of technologies such as: Windows desktop support, core Microsoft Office Applications Windows Servers, and networking technologies
The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
Works well in a collaborative setting
Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer.
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
Pays attention to detail and is accurate in completing work assignments.
Is able to complete work assignments with little direction.

Responsibilities

Support client technologies across the Maurices user community
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required
Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures
Work with desktop engineering to design and refine desktop configurations
Plan, test and implement new or revised desktop solutions
Work with the broader IT team to resolve high level hardware and software issues
Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA
Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required
Work with Client Technologies Engineering to maintain accurate hardware and software inventories
Provide process, procedure and technical training to the extended support team, including Service Desk Specialists, as required
Lead and/or participate on project teams
Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.
Keep abreast of developments, releases, roadmaps and issues of both business applications and store infrastructure, and share the information with interested parties
Work with diverse teams to coordinate project activities and share knowledge
Provide training to various user communities on proper use and security of all systems, including new procedures when necessary
Embrace disciplined IT service management principles
Commitment to Service Management frameworks that include Incident, Change, and Problem Management excellence
Understand, review, and approve performance metrics to ensure agreed-upon outcomes are delivered
Create, maintain, and analyze documentation to enable effective use and efficient ongoing support operations via the Service Desk.
Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as required
Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor.
Serves as backup for other on-call team members.
Consult with others to assess, analyze, and ensure the resolution technical problems/issues
Enable growth initiatives and lead risk mitigation initiatives
Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events
Ensures all assigned tasks are completed as directed and on time