Client Technologies Support II

LEESAR INC•Fort Myers, FL

4d•Onsite

About The Position

LeeSar and Cooperative Services of Florida (CSF) are seeking a Client Technologies Support II professional to provide advanced desktop and endpoint support across our organization. This role is ideal for a highly skilled technical support specialist who thrives in a fast-paced environment, enjoys solving complex problems independently, and takes pride in delivering exceptional customer service. In this role, you will support employees, vendors, and customers across our Regional Service Center and CSF locations, ensuring secure, reliable, and standardized endpoint environments that power critical healthcare supply chain operations.

Requirements

Associate or Bachelor’s degree in Information Technology (or equivalent experience)
2–4 years of progressive desktop or endpoint support experience
Strong knowledge of PC hardware, operating systems, and peripherals
Understanding of endpoint security concepts and best practices
Ability to troubleshoot across desktop, system, and network boundaries
Strong customer service mindset with the ability to manage multiple requests
Ability to work independently with minimal supervision
Ability to work onsite in Fort Myers

Nice To Haves

Microsoft Office Specialist certification (or equivalent experience)
Experience with endpoint imaging and deployment tools
High level of integrity and ability to handle confidential information
Comfortable working independently and collaboratively

Responsibilities

Provide Advanced Endpoint & Desktop Support
Diagnose and resolve complex hardware, operating system, application, and peripheral issues
Serve as an escalation point for advanced service requests
Install, configure, test, and deploy desktops, laptops, printers, scanners, and related equipment
Maintain standardized desktop configurations aligned with internal policies and security standards
Collaborate Across Technical Teams
Partner with Systems Engineering, Network Infrastructure, and Application Support teams to resolve cross-functional issues
Support troubleshooting related to connectivity, authentication, and system access
Assist with application functionality and integration within endpoint environments
Manage Asset Deployment & Lifecycle
Coordinate ordering and receipt of approved hardware and software
Perform asset tagging and maintain accurate inventory records
Prepare, image, and deploy endpoint devices using approved imaging tools
Support workstation relocations and equipment moves
Support Security, Compliance & Quality
Ensure compliance with endpoint security standards and software licensing requirements
Maintain strict confidentiality of systems, data, and user information
Identify and report compliance gaps related to configuration or security standards
Assist with file recovery efforts in coordination with Systems Administration
Documentation & Continuous Improvement
Document service requests, resolutions, and configuration updates
Develop and maintain technical documentation aligned with best practices
Participate in change management and continuous improvement initiatives
Coordinate with authorized vendors to resolve hardware or software issues
Perform basic hardware repairs and maintenance when appropriate

Benefits

on-site health clinic
annual bonus program
an HDHP plan at zero cost for associate-only coverage
employer contributions to HSA and cost-sharing at all coverage levels
employer-paid disability and group life insurance
401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option
dental, vision, and voluntary plans
tuition reimbursement
professional development opportunities
nine paid holidays
a generous PTO bank