Client Tech Support Consultant III

ADP • Roseland, NJ

3d

About The Position

ADP, Inc. is hiring a Client Tech Support Consultant III in our Roseland, NJ
location.

Are you empathetic to client needs and inspired by transformation and
impacting the lives of millions of people every day?
Are you looking to join a dynamic, inclusive team environment with a culture
of collaboration and belonging?

Well, this may be the role for you!  Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and
take on stretch assignments.  You strive to learn new technologies and find ways
to incorporate what you learn into building your results.  You’ll be curious,
persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow
your career, and develop solid friendships as we design what’s next for ADP and
the industry.  Pace should not scare you. We still find time for a healthy dose
of fun.

Requirements

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field plus five (5) years of related experience required. The company will also accept a Master's degree and two (2) years of related experience.
• Telecommuting permitted.
• Work Experience. Two (2) years of experience must include: SAP Payroll configuration – rules and schemas, wage types, overpayment functionality; Postings to finance; U.S. Payroll Processing Methodology; SAP HCM integration with other products and Interfaces; Preparing functional specifications and change control requests, including design and configuration details; User Acceptance Testing (UAT); Executing SAP regression testing; Delivering client communications and ticket management/resolution via CRM; Cloning of employee data using Data Sync Manager (DSM); Troubleshooting payroll errors using SAP payroll engine; and ABAP debugging.

Responsibilities

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things.
• Create Results. You’re proactive and hands-on.  When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned.  You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day.  You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
• Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution.
• Analyzing complex support issues logged in accordance with the client’s SLAs, identifying root causes, and proposing strategic solutions that align with business objectives. Develop comprehensive functional specifications and change control requests, incorporating intricate design and configuration details that require advanced technical knowledge and foresight. Deliver strategic consulting services, provide high-level consulting services to a diverse client base, tailoring solutions to meet unique business challenges and ensuring alignment with industry best practices. Execute advanced configuration and issue resolution. Perform sophisticated configurations and resolve multifaceted client issues that require a deep understanding of system architecture and client workflows. Master knowledge of regulatory frameworks. Maintain an advanced understanding of taxation and Year End activities, ensuring compliance with evolving regulations and standards. Oversee documentation management. Ensure meticulous maintenance of client and support center documentation, implementing best practices for knowledge management and accessibility. Provide second-level post-live issue resolutions within Service Level Agreement timeframes, specifically- investigation, solution identification, recommendation, configuration, unit testing, and solution documentation. Prepare functional specifications and change control requests, including design and configuration details as well as test and document change control requests. Provide clients with guidance on the design and configuration of software solutions while also providing them with functional and technical expertise. Develop and conduct lifecycle mini-project solutions while working with GlobalView Product Managers on developing new projects and items for clients. Modify subsequent configuration and testing activities arising out of support pack applications. Liaise with Service Delivery Coordinators and Account Management and attend meetings. Identify, manage, and test SAP Note applications as advanced corrections. Apply specialist knowledge in the country and/or functional area to improve software solutions and services with a whole client approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees