Client Systems/Help Desk Technician

Koniag Government Services•Wright-Patterson Air Force Base, OH

5d•Onsite

About The Position

Koniag Tech Infrastructure Solutions, LLC a Koniag Government Services company, is seeking a Client Systems/Help Desk Technician with Top Secret security clearance to support KTIS And our government customer at Wright-Patterson AFB, OH. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. KTIS is looking for an enthusiastic Client Systems/Help Desk Technician to work as part of a team to provide comprehensive IT support services for an Air Force Materiel Command (AFMC) customer at Wright-Patterson AFB, Ohio, including help desk operations, hardware/software support, network maintenance, and asset management. This position requires on-site presence at Wright-Patterson AFB with both normal business hours and on-call emergency support capabilities. Telework is not an option. These positions require the ability to work in a fast-paced, mission-critical environment with strict security. The successful candidate must demonstrate commitment to continuous learning and professional development to maintain currency with evolving technology and security landscapes.

Requirements

Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Minimum 3-5 years’ experience in IT support and help desk operations
Experience with DoD IT environments
Current DoD 8140.01 Cyberspace Workforce Management certification commensurate with position level
CompTIA A+, Network+, or Security+ certification preferred
Must be able to obtain and maintain Top Secret clearance
Proficiency with Windows and Linux operating systems
Experience with network troubleshooting and configuration
Knowledge of hardware diagnostics and repair procedures
Familiarity with ITAM database systems and asset tracking
Understanding of cybersecurity principles and practices
Excellent customer service and communication skills
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Flexibility to work extended hours and on-call support when required

Nice To Haves

Preference will be given to those with a current Top-Secret clearance

Responsibilities

Help Desk Operations: Serve as primary point of contact for IT support requests and problem resolution
Operate help desk services during core hours (0700-1600) and provide 24x7 on-call emergency support
Log, track, and document all service calls in customer’s database applications
Provide immediate phone support when feasible and follow up to ensure customer satisfaction
Hardware & Software Support: Install, configure, test, deploy, and maintain workstations, servers, and mobile devices
Perform diagnostics and troubleshooting of client systems, peripherals, and network connections
Support software installation, configuration, debugging, and user assistance
Manage warranty repairs and coordinate with vendors for maintenance services
VIP Support: Provide priority support to General Officers, Senior Executive Service, Commanders, and mission-critical personnel
Asset Management (ITAM: Perform duties as IT Asset Management custodian to include managing receiving, inventorying, labeling, deploying, and decommissioning of IT equipment
Conduct annual equipment validations and support Report of Surveys for missing equipment
Process equipment designated for disposal quarterly or as space demands
Network & Systems Administration: Install, maintain, and monitor network segments including wireless networks
Perform system administration tasks including upgrades, security patches, backups, and access control
Support multi-user platforms and server-based applications
Maintain network drawings and configuration documentation using Government-supplied tools
Security & Compliance: Assist Information Assurance personnel with security compliance requirements
Implement and track compliance with network security orders
Report scans, STIGs, vulnerabilities to required organizations
Support incident response activities per established Incident Response Plans
Training & Documentation: Prepare and conduct IT-related training for Government personnel and contractors
Develop and maintain process diagrams, reference documents, and continuity guides
Create user-accessible quick reference guides and documentation