Client Systems Engineer II - Senior Deskside Support in Phoenix, AZ (Hybrid)

Farmers•Phoenix, AZ

15d•Hybrid

About The Position

We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff . Handles complex technical issues and ensures minimal disruption to business operations. Manages major projects, develops customer training and technical documentation, and drives process improvements. Serves as a senior technical resource on the team, providing mentorship and guidance to peers. Participates in on-call rotation to resolve critical issues outside normal business hours for Executives. Collaborates internally and externally to deliver exceptional customer service.

Requirements

Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.
Strong and effective written and verbal communication skills.
Ability to work under pressure and manage critical incidents during on-call shifts.
Excellent customer service and interpersonal skills for high-touch interactions.
Professionalism and discretion when supporting executives.
Ability to lift and move computer equipment as needed.
Ensure data integrity and security through compliance with corporate policies and IT best practices.
Uphold strict confidentiality and security standards when handling executive data.
Assist VIP/Executives during travel and remote work.
Experience with MDM device management platforms
Provide Support for Executive Board meetings which may require to be in person (travel).
High school diploma or equivalent required.
Bachelor’s degree preferred.
IT related certifications, the equivalent relevant experience.

Nice To Haves

Certifications: CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
SAFe Practitioner (SP) – “SAFe for Teams
Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune)
ServiceNow or similar ITSM platform
Active Directory & Group Policy

Responsibilities

Provide onsite deskside support for all employees, including VIP/Executive white-glove service
Participate in on-call rotation for after-hours support of critical incidents.
Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment.
Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.).
Manage major projects such as deployments, testing, and remediation; develop customer training and technical documentation.
Support conference room technology and AV equipment for meetings.
Maintain accurate asset tracking and inventory for end-user hardware.
Mentor junior team members and act as a senior technical resource.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer