Client System Administrator

PHYSICIANS COMPUTER COMPANY•Winooski, VT

10d•$50,000 - $75,000

About The Position

This systems administration position is part of PCC’s Client Technical Services (CTS) team and focuses on maintaining our clients’ servers and network infrastructure. The position is integral to a dedicated, client-focused technical services team and requires technical expertise coupled with exceptional customer service and communication skills.

Requirements

Experience as a systems administrator of mission-critical systems
Experience supporting and maintaining business-class network equipment - firewalls, switches, wireless
Solid understanding of TCP/IP networks and network services (DHCP, DNS, VLANs, etc)
Desktop support experience and a good working knowledge of Windows and MacOS.
A collaborative work style and the desire to be part of a team
Positive, effective, written, and verbal communication with clients, coworkers, and leadership
Appropriate sharing of knowledge and information
Strong attention to detail
Commitment to PCC’s mission and the mission of our clients

Nice To Haves

Administration of Linux servers, especially. Red Hat / CentOS / Rocky Linux
Familiarity with Linux Bash, Perl, and/or Python scripting
Experience with Proxmox virtualization and the ZFS filesystem
Familiarity with Git version control

Responsibilities

Troubleshoot and resolve client problems with PCC-provided hardware, operating systems, networks, and related products
Coordinate, schedule, and perform server and other network hardware upgrades at client offices and/or remotely.
Travel to client offices to install servers, networks, and perform necessary upgrades.
Configure and ship physical servers and network hardware
Provision and administer cloud-hosted servers on Google Cloud Platform and/or AWS
Assist in administering warranty contracts on client hardware
Perform preventative maintenance on client servers and networks
Assist in receiving and shipping client hardware
Provide friendly, professional technical support to PCC clients via phone, email, and support tickets.
Support PCC Technical Specialists by handling escalated client tickets as needed.
Assist clients in coordinating PCC and third-party vendor activities
Advise clients in areas such as hardware selection, Internet and wide-area connectivity, remote office installations, and network planning
Document work activities via help-desk support tickets and PCC’s Tuleap project management application
Maintain effective technical documentation for our staff and our clients by adding and updating our Intranet Wiki
Ensure the confidentiality of sensitive and protected information