Client Support
About The Position
Client: FL Government AgencyPosition: Client SupportTerm: May 2026 - June 2027 with renewalPay: $50/HrLocation: On site 100%Tallahassee, FloridaWork Authorization: USC and FC ONLY Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Experience: 3+ years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.; Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment. Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP); Experience with installing and troubleshooting 3270 emulation software; Experience using imaging software for deploying desktop PCs; Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
Requirements
- 3+ years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.
- Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer
- Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP)
- Experience with installing and troubleshooting 3270 emulation software
- Experience using imaging software for deploying desktop PCs
- Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support
- A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
Responsibilities
- Configure and install software for IT user desktops and laptops
- Perform software installations and rollout of new software packages, upgrades, and new desktops • hardware
- Maintain desktop software and hardware
- Support the mobile workforce
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems
- Troubleshoot problems using scripts and checklists as guides
- Escalate to Tier 3 support technical support
- Documents problems and resolutions
- Perform end-user training, as required
- Provide quality customer service
- Participate in the testing and evaluation of new desktop packages
- Implement prototypes to validate technical requirements and vendor specifications
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What This Job Offers
Career Level
Mid Level
Number of Employees
1-10 employees
